Knowledge Base
You Have Questions. We Have Answers.
About Verve
- What is Verve's membership area?
- What days are you closed?
- Why do you close on federal holidays when most other businesses are open?
- What is Verve’s NMLS (Nationwide Mortgage Licensing System & Registry) number?
- Verve doesn’t sound like a typical financial institution.
- What does Verve, a Credit Union, stand for?
- Who is Merv?
- What’s the difference between a credit union and a bank?
Bank by Phone
Bill Pay
Business Banking
Checking
- What is Verve’s routing number?
- What are routing numbers used for?
- Is it safe to enter my routing and account numbers into websites to make online payments?
- How do I reorder/order more checks?
- How long does it take electronic payments (ACH withdrawals) to post to my account?
- How do I activate my debit card?
- How do I change my debit card PIN?
- Help! I lost my card/My card was stolen/I need to dispute a transaction.
Credit Cards
- How do I view my RewardsFirst MasterCard® rewards?
- Where do I check my credit card balance, transactions, etc.?
- How long are rewards points valid?
- Does Verve offer any fraud protection with its credit cards?
- How do I make a payment on my Verve credit card balance?
- Help! I need to respond to a fraud alert.
- Help! I lost my card/My card was stolen/I need to dispute a transaction.
- How do I activate my Verve credit card?
Debt Consolidation
- Articles coming soon
Fraud
Loans
- What kinds of loans does Verve offer its members?
- How do I apply for a vehicle loan with Verve?
- How do I apply for a mortgage loan with Verve?
- How do I apply for a home equity loan or line of credit with Verve?
- How do I apply for a personal loan with Verve?
- How do I apply for a business loan with Verve?
- Can I have more than one loan at a time with Verve?
- How can I access my HELOC funds?
Mobile App
- Do you have a mobile app?
- Can I use the mobile app to deposit checks?
- Why do my checks need to be marked “for mobile deposit only?”
- Is it safe to use the mobile app for banking, or does it make me more vulnerable to fraudsters?
- Can I add my Verve debit and credit card to my mobile wallet?
- What is Card Boss? Is it separate from the Verve mobile app?
My Account
Online Banking
Retirement
- Does Verve offer any financial planning for retirement?
- How do I know if I have enough money to retire?
- When should I start saving for retirement?
- Is it too late to start planning for retirement?
- I am planning to retire in the next five years. Do you have any tips or a list of steps I should take to prepare?
Saving
- What is Verve’s routing number?
- How long does it take electronic payments (ACH withdrawals) to post to my account?
- What is Regulation D?
- How many different savings accounts can I open at Verve?
- Do you offer Health Savings Accounts?
- How large does my balance need to be to open a money market account?
- How can I increase my money market balance/How can I move get to the next money market tier faster?
- Are there penalties for withdrawing from my money market account?
Schedule an Appointment
- I want to schedule an appointment online, but I don’t see the option I am looking for. Can I still make an appointment?
- Can I schedule an appointment online for more than one product or service (i.e. mortgage and checking account)?
- Can I still go directly to a branch and meet with a team member without making an appointment?
- Can I still call to make an appointment?
- Why do I need to have my ID, Social Security number and other personal information ready for my appointment?
- What if I need to cancel or reschedule my appointment?
Video Lender Meeting
Zelle
Federally Insured by NCUA | 
Equal Housing Opportunity | Legal + Disclosures
