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Why Verve?
- Community
  - Impact in the Community
  - Community Support Request
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About Verve

12

What are Verve’s hours and locations?
What are routing numbers used for?
What is Verve’s routing number?
What is Verve’s NMLS (Nationwide Mortgage Licensing System & Registry) number?
What is Verve’s membership area?
What days are you closed?
Why do you close on federal holidays when most other businesses are open?
Why Verve, a Credit Union for a name?
What’s the difference between a credit union and a bank?
Who is Merv?

Bank by Phone

1

How to use Bank By Phone

Bill Pay

2

How do I pay a bill?
How do I enroll in Bill Pay?

Business Banking

5

How do I set up a user on my business account?
How do I register for an online banking account for my business?
Installation Guide: DeposZip
Installation Guide: Epson Scanner
Installation Guide: Panini Scanner

Checking

16

My debit card is expiring soon—how do I get a new card?
I’m planning a trip. How do I make sure my card doesn’t get blocked thinking it’s fraud?
How do I reorder/order more checks?
How do I open a checking account?
How do I change my debit card PIN?
Can I cancel/stop payment on a check or online payment?
How do I activate my debit card?
Are there any fees on debit/credit card transactions made in other states or countries?
Are there other ways to protect myself from a negative balance besides Overdraft Protection or Overdraft Protection Plus?
Can I use a Kwik Cash loan or line of credit for overdraft protection?

Credit Cards

8

I’m planning a trip. How do I make sure my card doesn’t get blocked thinking it’s fraud?
My credit card is expiring soon—how do I get a new card?
How long are rewards points valid?
How do I activate my Verve, a Credit Union credit card?
How do I view my RewardsFirst MasterCard® rewards?
I have questions about my RewardsFirst MasterCard® rewards, who should I call?
How do I make a payment on my Verve, a Credit Union credit card balance?
Where do I check my credit card balance, transactions, etc.?

Debt Consolidation

1

Would I benefit from a debt consolidation loan?

Fraud

7

I need to respond to a fraud alert
I need to dispute a transaction
I need to respond to a fraud alert
My card was lost or stolen
I’m planning a trip. How do I make sure my card doesn’t get blocked thinking it’s fraud?
Does Verve offer any fraud protection with its debit and credit cards?
Is it safe to enter my routing and account numbers into websites to make online payments?

Loans

8

What kinds of loans does Verve offer its members?
How can I access my HELOC funds?
Can I have more than one loan at a time with Verve?
How do I apply for a business loan with Verve?
How do I apply for a personal loan with Verve?
How do I apply for a home equity loan or line of credit with Verve?
How do I apply for a mortgage loan with Verve?
How do I apply for a vehicle loan with Verve?

Mobile App

6

Can I use the mobile app to deposit checks?
Why do my checks need to be marked “for mobile deposit at Verve, a Credit Union?”
Can I manage my cards from the Verve Mobile App?
Can I add my Verve debit and credit card to my mobile wallet?
Is it safe to use the mobile app for banking, or does it make me more vulnerable to fraudsters?
Do you have a mobile app?

Online Banking

7

How do I set up online banking alerts?
I’m locked out of online banking—how can I get back in?
How do I update my contact information?
How do I link an external account using online banking?
How do I register for online banking?
How to Transfer Money to Another Member
How to transfer money in online banking

Saving

8

How long does it take electronic payments (ACH withdrawals) to post to my account?
How many different savings accounts can I open at Verve?
Do you offer Health Savings Accounts?
How large does my balance need to be to open a money market account?
How can I get to the next money market tier faster?
Are there penalties for withdrawing from my money market account?
What is “laddering” Certificates? Can I do this at Verve?
What is Verve Round Up?

Schedule an Appointment

7

Can I schedule an appointment online?
What if I need to cancel or reschedule my appointment?
Why do I need to have my ID, Social Security number and other personal information ready for my appointment?
Can I still call to make an appointment?
Can I still go directly to a branch and meet with a team member without making an appointment?
Can I schedule an appointment online for more than one product or service (i.e. mortgage and checking account)?
I want to schedule an appointment online, but I don’t see the option I am looking for. Can I still make an appointment?

Video Lender Meeting

1

How do I start a Video Lender Meeting with a Verve team member?

Zelle

1

How to Send Money To Friends and Family with Zelle®

My Account

4

How do I open an account with Verve?
How do I set up direct deposit?
How do I find my account number?
I want to receive paperless statements

What are Verve’s hours and locations?

You may view Verve’s hours, locations and ATMs here.

Updated on August 11, 2023

How Can We Help?

Find A Location
Reorder Checks
Careers
Contact Us

Routing #275981187
NMLS 789540

Toll-Free: 800.448.9228

Mailing Address:
Verve, a Credit Union
P.O. Box 3046
Oshkosh, WI 54903-3046

Federally Insured by NCUA | Equal Housing Opportunity | Legal + Disclosures

Personal
Business
Why Verve?
- Community
  - Impact in the Community
  - Community Support Request
Login
Login
Join Now

Find a location
Locations + ATMs
Ways to Bank
- Video Banking
- Schedule an appointment
Help + Support