Checking
22My debit card is expiring soon—how do I get a new card?
Before your personal or business card is set to expire, we’ll send you a new one to your address on…
How do I open a checking account?
If you are not a current Verve member, you can open an account online or at one of our locations with as little as…
Can I cancel/stop payment on a check or online payment?
Yes, you can stop payment on both checks and ACH payments by logging into online banking. Select Services then Check…
Help! I’m in another state/country and I’ve lost my card.
If you are in another state and have lost your debit or credit card, call us at 800.448.9228 and select option…
Are there any fees on debit/credit card transactions made in other states or countries?
There are no fees for transactions in other U.S. states, but there is a 1% (in U.S. dollars) foreign transaction…
I’m traveling out of the country/to another state. Will my card still work?
Your debit/credit card will work in most countries, but there are some exceptions due to high fraud risk. Before you…
Are there other ways to protect myself from a negative balance besides Overdraft Protection or Overdraft Protection Plus?
Members can set up alerts to receive emails, text messages, and/or push notifications when balances fall below a certain level.…
Can I use a Kwik Cash loan or line of credit for overdraft protection?
Our Kwik Cash loan is a revolving line of credit that will “kick in” if you choose to have your…
What’s the difference between Overdraft Protection and Overdraft Protection Plus?
Overdraft Protection* protects your checking account from being overdrawn when you write a check and your account is a little…
How can I keep tabs on my account using a debit card?
You can access your account and review transactions using online banking, or from your smart phone or tablet using our mobile…
Is there a fee for withdrawals using my debit card?
There is no fee for purchases with retailers—either in person or online—or for transactions at Verve or Kwik Trip ATMs,…
Is there a cost for debit cards?
There is no cost to get a debit card for accessing funds in your account. There is a $10 fee…
What do you mean by “instant-issue” in regard to your debit cards?
Instant-issue means you can get a fully functioning card before you walk out the door and can even order lunch…
Help! I need to respond to a fraud alert.
If you receive a fraud alert text message, follow the prompts or call 855.961.1602 to confirm you made the transaction or…
Help! I lost my card/My card was stolen/I need to dispute a transaction.
Call 800.448.9228 so we can help you freeze your account or cancel the card. You can also freeze your card using…
How do I change my debit card PIN?
Call 833.998.4629 from your phone number on file with Verve and follow the prompts to verify your identity and change your…
How do I activate my debit card?
Call 866.619.0245 using the phone number on file with Verve and follow the prompts to verify your identity and activate…
How long does it take electronic payments (ACH withdrawals) to post to my account?
Any electronic payment that uses your routing and account numbers—such as a loan payment, utility bill or a check that…
How do I reorder/order more checks?
Order checks and see options through online banking, select the Services menu, Check Services, and the Reorder Checks tab. If you…
Is it safe to enter my routing and account numbers into websites to make online payments?
You should be very cautious about entering your routing and account numbers online, but sometimes you may need to. Be sure…
What are routing numbers used for?
Routing numbers are used to identify financial institutions, and are used in transactions to let retailers, online bill pay systems…
What is Verve’s routing number?
Verve’s routing number is 275981187. You can also find it in the footer of the Verve website, online banking, as…
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