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How to use Bank By Phone

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  1. Using the phone number listed on your Verve account, call 800.448.9228 and select option 1 to use Bank by Phone. You may also call 920.252.8212.
  2. Use your account number as your username plus 000 the first time you call.
    • Please note, your account number may have changed after the upgrade. Be sure to use the account number associated with your oldest Verve membership. If you do not know which number this is, please call us at 800.448.9228 and select option 4.
  3. If this is your first time using Bank By Phone (or your first time using it after our April 2021 technology upgrade), your PIN has been reset to the last four digits of your Social Security number (or TIN). You will be prompted to change your PIN. Please note: your new PIN must be different from the last four digits of your SSN.
    • If you are a joint owner, you will use the last four digits of your SSN and set your own PIN.