Enhanced security for online and mobile banking #

It’s like reCAPTCHA pictures to check if you’re a bot but more advanced.

Cloudflare is a cybersecurity feature on our online and mobile banking platforms, powered by advanced technology, and designed to ensure the person logging in is a genuine user and not a bot attempting to gain access through automated or scripted attacks. If you log in to online banking via a desktop computer or mobile app (without using facial recognition), you may have noticed this verification step during the login process.

Cloudflare verification typically takes place and requires no additional action. In some cases, you may be asked to check a box to confirm that you are a real person logging in on a valid device. However, in a very small number of instances, you might encounter a verification error. This means the system was unable to verify your login attempt.

While the prioritization of your account security is critical, we understand these steps–especially a failed verification–may be inconvenient, and we appreciate your understanding.
If you have any questions or need assistance, please contact our support team at 800.448.9228.

Common Errors + Solutions #

If you’ve received an error, here are some of the most common ways to correct the issue:

• Internet Explorer is retired and no longer supported. Move to a supported browser such as Google Chrome, Microsoft Edge, Safari, or Mozilla Firefox.

Mobile App:

• Restart or close and re-open the mobile app.
• Uninstall and reinstall the mobile app on your phone.
• Ensure you are not behind a VPN or proxy. Especially, public or shared VPNs or proxies such as ExpressVPN, NordVPN, etc.

Desktop or Browser:

• Restart your browser.
• Try logging in on a different browser, computer, or device.
• Clear your cache and cookies.
• Update your browser to the latest version.
• Disable browser extension(s).
• If on a desktop computer, try logging in on our mobile app (and set up facial recognition).
• Scan your computer for viruses and malware that may be impacting your device’s security profile.
• Ensure you are not behind a VPN or proxy. Especially, public or shared VPNs or proxies such as ExpressVPN, NordVPN, etc.

Here are some additional links that may be helpful. #

These will link outside of our website.

How to clear cache/cookies on your browser:
Google Chrome
Microsoft Edge
Safari (Mobile)
Safari (Mac)
Firefox
How to get the latest version of your browser:
Google Chrome
Microsoft Edge
Safari
Firefox
How to disable browser extensions:
Google Chrome
Microsoft Edge
Safari
Firefox
How to completely close apps on mobile:
Apple (iPhone)
Android (Samsung, Google, Motorola, etc)