The Verve Blog

Scam Targeting Verve Members

Some Verve members are reporting a phone scam in which someone impersonates Verve’s Fraud Team. 

The scam follows a similar pattern: 

• A scammer calls a Verve member.
• The member checks their phone and sees a caller ID that says Verve, a Credit Union or 800-448-9228.
• The member answers the call.

The scammer is trying to get the members debit card number.

The scammer says something like:

"Hi, I’m [name], calling on behalf of Verve’s Fraud Team. We noticed fraudulent charges on your account and want to help you reverse them and protect your information. Can you please verify your debit card number?” 

Once the member shares their debit card number, the scammer follows with something like: 

"Thank you. Can you please verify your expiration date?"

If the member shares that, the scammer follows with something like: 

 “Thank you. Finally, can you please verify your CVV? It’s a three-digit code.”   

This is a red flag.
Verve will never ask for your card's security details, including your full card number, your card's expiration date, or your card's CVV.

And that's all it takes.

The scammer now has full access to the member's card and can start spending.

What you can do:

Know the warning signs:

• Verve will never ask for your full card number, nor will we ask for your card’s security details, including the expiration date and CVV—in person, by phone, or by text. 

If you receive a phone call from someone claiming to be from Verve or any other financial that raises any hesitation or concern, hang up and call Verve directly using a trusted phone number. 

What we're doing: 

We’re working to spread the word as quickly as possible through our website and social media channels. You can help by sharing this information with family and friends. The more you know how to spot a scam—and what to question or distrust—the better protected you’ll be.