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Account + Payment Services
Check Ordering/Reordering
- Personal checks (via Deluxe/Harland Clarke, depending on product).
- Ability to have checks mailed to the member or, as an exception, to a branch for pickup (with leader-approved exceptions for transporting between branches).
- Need more checks? Order checks and see options through digital banking, select the Services menu, Check Services, and the Reorder Checks tab. If you need assistance ordering checks, please call 800.448.9228.
Overdraft Services
- Standard Overdraft Privilege (Courtesy Pay) for eligible checking.
- Overdraft Protection Plus (opt‑in for ATM and everyday debit card transactions).
- Overdraft Protection Plans (linking savings, money market, or line of credit as overdraft sources).
Card + Electronic Services
Debit Cards
- Mastercard EMV debit cards for purchases and ATM transactions.
ATMs / ITMs
- Cash withdrawals and deposits.
- Depository ATMs: 2‑day hold on deposits with $275 immediately available; holds can be extended per our Funds Availability Policy Disclosure.
Digital / Electronic Banking
- Digital banking access (online and mobile).
- Bill Pay.
- Account‑to‑Account (A2A) transfers.
- Voice banking (audio/phone banking).
- Secure messaging, live chat, chatbot interaction with members, and automated alerts.
- Mobile Deposit.
Other Financial Services
- Wire transfers (incoming/outgoing).
- Direct Deposit, including Early Pay.
- Safe deposit boxes (at locations that offer them).
- Credit cards (consumer and business).
- ACH services, including Positive Pay for business.
- Series EE or I bond redemption.
- Notary service.
- Signature guarantees.
- Audio response / bank‑by‑phone.
- Cashier’s checks / official checks in branch only
- Stop payments
- Mobile wallet services
- Apple Pay, Google Pay, Samsung Pay (if supported) could sit under Card and Electronic Services.
- Statement services
- E‑statements enrollment support
- Statement copies or research requests
- Account research / maintenance
- Address, name, beneficiary updates
- Dispute intake (card or ACH disputes – even if processing happens elsewhere)
- International services (if applicable)
- International wires (currently offered for business only) or debit card travel notices
FAQs
How do I enroll in Bill Pay?
To enroll in Bill Pay:
- Log in to your digital banking
- Select Bill Pay within the Transfer + Pay menu
- Select Agree and continue to the next screen
- You are ready to start adding payees and scheduling payments using Bill Pay
Where do I check my credit card balance, transactions, etc.?
You can check your balance and transactions at any time using Verve's Digital Banking