The Verve Blog

If you receive the following text message, please note that it is a SCAM.  

We received reports that fraudsters are sending text messages to our members. The messages appear to be from Verve, and falsely alert members of suspicious debit card activities, asking members to respond “YES” or “NO” to confirm a transaction. 

After responding to the text, members may receive another message stating that a representative from Verve's Fraud Department will be in contact, however, this follow-up is not coming from Verve. 

What You Need to Know

• Fraudsters can spoof phone numbers and text messages to make them appear legitimate. 
• Verve will never ask for your online banking password, one-time security codes, PIN, or full card information through an unsolicited text or phone call. 
• If someone contacts you unexpectedly and asks for personal or financial information, do not provide it. 
• If you receive a suspicious text, do not click any links or share any information. 

What You Should Do

• Stop communicating with the sender. 
• Do not provide passwords, authentication codes, card numbers, or online banking credentials. 
• If you are uncertain whether a message is legitimate, call Verve directly at (800) 448-9228, or chat us through Vera, our online virtual assistant. 
• If you provided any account information in response to one of these messages, contact Verve immediately. 

We are aware of these reports and are working to help protect our members by sharing information as quickly as possible. Please help spread the word to family and friends who may also receive these messages.