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1. Why is it important to keep my contact information updated?

Communication. We love to share useful information and financial opportunities with our members. Updated contact information means you’ll get timely access to the information you’ve requested, such as:

  • Statements and Notices. Get notifications when your financial documents are posted in online banking.
  • Educational Tools. Get relevant financial tips delivered directly to you.
  • Special Offers. Get notified of special offers, limited-time deals, and exclusive content from Verve. Includes offers on Verve checking and savings accounts, credit cards, loans, and mortgages.
  • Member Experience Surveys. Give us feedback on your banking experiences with Verve.
  • Required from Verve. Receive service-related and/or required emails, notifications, and alerts about your account activity.

Ultimately, timely communication means we’re better able to serve you, and you in turn are better able to manage your account.

Security. In the case of suspected fraud, we need to be able to reach you directly (via text, phone call, or email) as swiftly as possible. Outdated contact information can put your accounts and personal information at risk.


2. What contact information should I keep updated?

  • First and last name.
  • Home address.
  • Email address.
  • Phone numbers.

Note: If you have a joint account, make sure information for both account holders is accurate and updated, the same goes for any beneficiaries on your account.


3. How do I update my contact information?

  1. Log in to online banking and navigate to Help + Settings.
  2. Click Settings.
  3. Click the Contact tab and review the information posted there.
  4. To edit information, click the pencil icon, make your updates, and hit save.

If changes are made to your contact information, you’ll receive a confirmation email to verify that it was you who made those changes. If you receive a confirmation notice but did not make any changes, please call us as soon as possible at 800.448.9228.


4. Avoid giving scammers your information.

Keep in mind that scammers are relentless when it comes to trying to access your account and personal information, and unfortunately, they are really good at tricking people into handing that information over willingly.

How to avoid it? Be hypervigilant whenever you receive an unsolicited message via text, voice, email, social media message, pop-up, etc. that asks you to submit personal information—be it contact info, financial info, or otherwise.

When in doubt, don’t trust it. Better to be cautious and safe than trusting and scammed.

Here’s what you can and should do: Take charge of the communication. End the unsolicited message, and then you reach out to the company in question using a legitimate communication channel—one you already know and trust.

If you fear that you may have shared your account or personal information with a scammer, contact your financial institution and the following credit bureaus to freeze your account and protect yourself from identity theft.

To review common scam scenarios, click here