Checking
My debit card is expiring soon—how do I get a new card?
Before your personal or business card is set to expire, we’ll send you a new one to your address on…
I’m planning a trip. How do I make sure my card doesn’t get blocked thinking it’s fraud?
Before you travel out of state or out of the country, submit a request through our secure online banking message…
How do I reorder/order more checks?
Order checks and see options through online banking, select the Services menu, Check Services, and the Reorder Checks tab. If you…
How do I open a checking account?
If you are not a current Verve member, you can open an account online or at one of our locations with as little as…
How do I change my debit card PIN?
Call 833.998.4629 from your phone number on file with Verve and follow the prompts to verify your identity and change your…
Can I cancel/stop payment on a check or online payment?
Yes, you can stop payment on both checks and ACH payments by logging into online banking. Select Services then Check…
How do I activate my debit card?
Call 833.998.4632 using the phone number on file with Verve and follow the prompts to verify your identity and activate…
Are there any fees on debit/credit card transactions made in other states or countries?
There are no fees for transactions in other U.S. states, but there is a 1% (in U.S. dollars) foreign transaction…
Are there other ways to protect myself from a negative balance besides Overdraft Protection or Overdraft Protection Plus?
Members can set up alerts to receive emails, text messages, and/or push notifications when balances fall below a certain level.…
Can I use a Kwik Cash loan or line of credit for overdraft protection?
Our Kwik Cash loan is a revolving line of credit that will “kick in” if you choose to have your…
What’s the difference between Overdraft Protection and Overdraft Protection Plus?
Overdraft Protection* protects your checking account from being overdrawn when you write a check and your account is a little…
How can I keep tabs on my account using a debit card?
You can access your account and review transactions using online banking, or from your smart phone or tablet using our mobile…
Is there a fee for withdrawals using my debit card?
There is no fee for purchases with retailers—either in person or online—or for transactions at Verve or Kwik Trip ATMs,…
Is there a cost for debit cards?
There is no cost to get a debit card for accessing funds in your account. There is a $10 fee…
What do you mean by “Instant Issue” in regard to your debit cards?
Instant Issue means you can get a fully functioning card before you walk out the door. No need to wait…
How long does it take electronic payments (ACH withdrawals) to post to my account?
Any electronic payment that uses your routing and account numbers—such as a loan payment, utility bill or a check that…
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