While you will still be able to use your debit and credit cards, as well as write checks, you will not have access to online banking. If you need to make any online payments through Bill Pay or transfer funds, please do so prior to 4 p.m. on Friday, April 23, 2021.
You should also call Verve prior to Friday, April 23 and ask to verify that your contact information is up to date. After the upgrade is complete and you are enrolling in online banking or other services, you will need to enter a verification code that will be sent to you via text message, email or as a phone call.
All Chicago members will receive a new debit card to begin using at 5 p.m. on Friday, April 23. Please see the letter you received for more details on how to activate your new card, and call us at 800.448.9228 if you do not receive of a new card by April 15. If you have used your debit card number for any automatic payments, such as paying your phone bill, be sure to update it to your new debit card number.
Absolutely! As with any new feature or technology we use, the new technology has been carefully reviewed by the Verve team. For more than a year, an implementation team reviewed and tested the technology against a variety of requirements and scenarios to make sure the transition is as smooth and secure as possible, as well as to provide new features that members have been asking for. The technology is also used by hundreds of other financial institutions and the company that makes it continues to release updates to keep up with ever-changing security technology. The technology is provided, tested and maintained by one of the largest and most respected companies in the world. They have a very large, highly specialized and trained team of certified security experts dedicated to protecting your money and your information. They provide continuous monitoring for security incidents and potential fraud and undergo rigorous independent security testing and auditing.
We’re interested in new technologies that help us provide faster, more convenient and more personalized service to our members, and upgrading our technology is a great way for us to improve the member experience. By upgrading our technology, we are able to offer a more seamless experience, address concerns our members have brought to us over the years and overall make Verve’s processes more efficient. This means we can serve you more quickly, as well as save time on our end, which saves our members money in the long run.
Our team has been testing the technology for months and knows it well, but with any change there will be some learning curves. We’ve taken steps to minimize the impact to members.
- More seamless online banking like simplified transfer options, including to non-Verve accounts, and an improved app that lets you view a snapshot of balances without logging in (when feature is activated).
- Advanced security with the ability to login using your mobile device’s biometric authentication features, such as retina, fingerprint or facial recognition (based on device capability).
- Fast and secure ways to pay and receive money from friends and family through Zelle®, which will be included in the updated Verve mobile banking app.
- And more! Learn more.