FAQs

Statements will look different beginning with your April 24-30 statement. You will receive one statement with all deposit accounts listed and a separate loan bill for all loans, credit cards and mortgages.

IMPORTANT:
Past statements and tax documents will not transfer to the new online banking technology. Be sure to download any you would like for your records by 5 p.m. on Friday, April 23. Additionally, account history for Chicago members will not transfer and can be downloaded prior to the upgrade.

All accounts associated with your Tax Identification Number (TIN), which is likely your SSN, will show up under one online banking login. That means you no longer need to use a separate username to access your personal checking, HSAs, kids’ accounts, etc.

If you are a joint owner and previously shared a username and password with the primary account owner, you will be able to create a unique username to access accounts you are joint on.

Did you rely on alerts or notifications to remind you of loan payment due dates, low balances or other account related details? Alerts and notifications will not transfer over and must be set up again. You will also have access to more alert options, like when your debit or credit card is used at certain retailers or locations, when transfers are processed or deposits are posted to your account and more.