TECH BOOST COMMAND CENTER

To provide YOU, our members, with faster, more efficient service and some of the latest technology in online banking, we are upgrading our technology April 23-26, 2021.

This is the central hub for the upgrade. Check back often to prepare for the changes, get all your questions answered and be ready to explore all the great new tools and features.

Prepare for liftoff.

Review what you need to know before, during and after the upgrade to help ensure a smooth transition.

Business member?    See more details

How to get ready for upgrade weekend.

Verve team members have been hard at work getting everything ready so this system upgrade will be a smooth transition for our members. To make the process as seamless as possible, review the details below so you’re prepped for the changes.

TAKE THESE STEPS NOW:

MARK YOUR CALENDAR

The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. We will reopen at 8 a.m. on Tuesday, April 27, and online banking will be available again beginning at 1 p.m.


VERIFY YOUR CONTACT INFO

To make sure you receive all important details about the upgrade and are able to log in to online banking after the upgrade, confirm your address, phone number and email by logging into online banking or reviewing your statements. You can also give us a call at 800.448.9228 or visit a local branch.

Click here to update your contact info.


UPDATE JOINT ACCOUNT OWNER DETAILS

Call us at 800.448.9228 and select option 4 to update your information.


CHECK YOUR MAIL AND INBOX

We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.


LEARN MORE

Check out the rest of this site for FAQs, video tutorials and more. Check back often for updates.

COMPLETE THESE STEPS BEFORE 5 P.M. APRIL 23:

COMPLETE DEPOSITS

Mobile: By 2 p.m. on Friday, April 23

ATM: By 5 p.m. on Friday, April 23

At a branch: By 5 p.m. on Friday, April 23


PAY BILLS IN BILL PAY BY 5 P.M. ON APRIL 23

COMPLETE TRANSFERS BY 5 P.M. ON APRIL 23

You will not be able to transfer funds between accounts during upgrade weekend. New transfers cannot be scheduled during upgrade weekend, and any recurring transfers that typically take place during that time frame will post on Friday, April 23.


SET TRAVEL NOTICES

If you’re traveling out of state during the upgrade weekend and will be using your debit or credit card, let us know by 5 p.m. Friday, April 23 by going to verveacu.com/travel or call us.


COMPLETE ANY BRANCH TRANSACTIONS

All branch locations will close at 5 p.m. on Friday, April 23 and be unavailable until Tuesday, April 27.


CONSIDER HAVING CASH ON HAND

While debit and credit cards will still work, you may consider making large purchases before upgrade weekend or having extra cash on hand.


DOWNLOAD PAST STATEMENTS

Past statements will not transfer to our new system. Be sure to download any statements you would like access to prior to 5 p.m. on Friday, April 23.

How to get ready for upgrade weekend.

Verve team members have been hard at work getting everything ready so this system upgrade will be a smooth transition for our members. To make the process as seamless as possible, review the details below so you’re prepped for the changes.

TAKE THESE STEPS NOW:

MARK YOUR CALENDAR.

The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. We will reopen at 8 a.m. on Tuesday, April 27, and online banking will be available again beginning at 1 p.m.


VERIFY YOUR CONTACT INFO.

To make sure you receive all important details about the upgrade and are able to log in to online banking after the upgrade, confirm your address, phone number and email by logging into online banking or reviewing your statements. You can also give us a call at 312.491.7000 or visit a local branch.

Click here to update your contact info.


UPDATE JOINT ACCOUNT OWNER DETAILS.

Call us at 312.491.7000 to update your information.


ACTIVATE YOUR NEW DEBIT CARD.

You will receive a new debit card in the mail by DATE, and you should activate it as soon as you receive it. However, the new card will NOT work (even when activated) until Friday, April 23 at 5 p.m.


CHECK YOUR MAIL AND INBOX.

We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.

COMPLETE THESE STEPS BEFORE 5 P.M. APRIL 23:

COMPLETE DEPOSITS.

Mobile: By 2 p.m. on Friday, April 23

ATM: By 5 p.m. on Friday, April 23

At a branch: By 5 p.m. on Friday, April 23


COMPLETE TRANSFERS BY 5 P.M. ON APRIL 23.

You will not be able to transfer funds between accounts during upgrade weekend. New transfers cannot be scheduled during upgrade weekend, and any recurring transfers that typically take place during that time frame will post on Friday, April 23.


START USING YOUR NEW DEBIT CARD AT 5 P.M. ON APRIL 23.

Your current debit card will also stop working at that same time.

  • You will also receive a free set of new checks in the mail. The new checks will start working on Saturday, April 24. After this date, you should stop using and shred your old checks.
  • Please note that your routing number did change and you should update any already reccurring deposits or withdrawals on your account to ensure they continue to work.

SET TRAVEL NOTICES.

If you’re traveling out of state during the upgrade weekend and will be using your debit or credit card, let us know by 5 p.m. on Friday, April 23 by going to verveacu.com/travel or call us.


COMPLETE ANY BRANCH TRANSACTIONS.

All branch locations will close at 5 p.m. on Friday, April 23 and be unavailable until Tuesday, April 27.


CONSIDER HAVING CASH ON HAND.

While debit and credit cards will still work, you may consider making large purchases before upgrade weekend or having extra cash on hand.


DOWNLOAD PAST STATEMENTS AND ACCOUNT HISTORY.

Past statements and account history will not transfer to our new online banking system. Be sure to download any account history or statements you would like access to prior to 5 p.m. on Friday, April 23.

What’s happening during upgrade weekend.

The big event. Ignition. Everything leading up to this moment. And we’ll be ready! Review what services will be available during upgrade weekend, April 23-26.

Service Availability During Upgrade Weekend

Friday, 4/23Saturday, 4/24- Monday, 4/26Tuesday, 4/27
Branch LocationsAll locations closing at 5 p.m.ClosedNormal Hours
Online and Mobile BankingAvailable until 5 p.m.UnavailableAvailable after 1 p.m.
Mobile DepositAvailable until 2 p.m.UnavailableAvailable*
Online Bill PayAvailable until 5 p.m.UnavailableAvailable after 1 p.m.
Bank by PhoneAvailable until 5 p.m.UnavailableAvailable
Debit CardsAvailableAvailable with short outage from 2-2:15amAvailable
Credit CardsAvailableAvailable with short outage from 2-2:15amAvailable
ATMsAvailableAvailableAvailable

*If you use the mobile app on an Apple device, you will receive an automatic update to the app. If you use the app on an Android device, you will need to delete the old app and install the new version of the app.

 

Apply for a Loan During Upgrade Weekend

Apply for an auto, truck, boat, ATV, camper or motorcycle loan

Apply for a credit card

Apply for a mortgage loan

 

If your debit card is lost or stolen during the upgrade weekend:

Call 800.448.9228 and press 5 to report your card lost or stolen.

On Tuesday, April 27, call 800.448.9228 and press 5 to request a new card be instantly issued at one of our branches.

Provide your name, email and phone, select a PIN and let us know if you’d like to choose branch pick-up or have your card mailed to you.

What’s happening during upgrade weekend.

The big event. Ignition. Everything leading up to this moment. And we’ll be ready! Review what services will be available during upgrade weekend, April 23-26.

Service Availability During Upgrade Weekend

Friday, 4/23Saturday, 4/24- Monday, 4/26Tuesday, 4/27
Branch LocationsAll locations closing at 5 p.m.ClosedNormal Hours
Online and Mobile BankingAvailable until 5 p.m.UnavailableAvailable after 1 p.m.
Mobile DepositAvailable until 2 p.m.UnavailableAvailable*
Online Bill PayAvailable until 5 p.m.UnavailableAvailable after 1 p.m.
Bank by PhoneAvailable until 5 p.m.UnavailableAvailable
Debit/Credit CardsAvailable, start using new card at 5 p.m.Available, start using new checksAvailable
ATMsAvailableAvailableAvailable
Make a Loan RequestAvailableAvailableAvailable

*You will need to delete the old app and install the new version of the app.

 

Apply for a Loan During Upgrade Weekend

Apply for an auto, truck, boat, ATV, camper or motorcycle loan

Apply for a credit card

Apply for a mortgage loan

 

If your debit card is lost or stolen during the upgrade weekend:

Call 800.448.9228 and press 5 to report your card lost or stolen.

On Tuesday, April 27, call 800.448.9228 and press 5 to request a new card be instantly issued at one of our branches.

Provide your name, email and phone, select a PIN and let us know if you’d like to choose branch pick-up or have your card mailed to you.

What to expect after upgrade weekend.

We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.

Questions?

Starting April 27, we’ve temporarily extended our service center hours to 7 a.m.– 7 p.m. Tuesday through Friday and 8 a.m. to 2 p.m. on Saturday. Call us at 800.448.9228 and select option 4 or email us at [email protected].

 

Member + Account Numbers

You now only have one membership number, even if you have more than one membership. Your membership number will be the oldest number of all open memberships, and all other memberships/accounts will roll up under that number.

 

Statements

You will receive two statements for April. One for transactions through April 23, which will be mailed to all members regardless of whether you receive eStatements or not. A second statement for transactions April 24-30 will be delivered based on your delivery preference. Dividends will post and be reflected for the time period range on each statement.

Statements are receiving a makeover! View an example statement. [link to sample]

Each member listed on the account will receive a statement.

You will continue to receive a statement according to your preference—either paper by mail or eStatement through online banking. You can change your preference in online banking. 

  • Note: If you currently receive an eStatement and switch to a paper statement, there will be a $2 fee per monthly statement. eStatement members with Kickback Checking® who switch to paper statements will not earn dividends.

If you have an escrow account, you will no longer see a separate deposit account. Your escrow balance will be listed on your mortgage statement.

Please note that mortgages, which were previously included on deposit statement, and credit cards will have separate statements. If you receive paper statements, they will be mailed with your other statements.

 

Online Banking + Bill Pay

Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.

Existing Users:

  • When you log in for the first time, you will click FORGOT Password, accept the terms and conditions, enter your username and SSN/TIN and a temporary password will be sent.
  • You will need the email address or phone number associated with the account.
  • Update your password to meet the new requirements: 8 characters long and include a lowercase and uppercase letter, number and special character. Your new password may be the same as your previous password as long as it meets the password requirements.
  • If you are a joint account owner, you will need to create a new username to access the accounts. Select register (rather than login) and follow the registration process. Due to increased security requirements, the username and password can’t match the primary account owner’s login details.
  • Joint Owners / Never Logged into Online Banking
    • Click REGISTER
    • Select Individual or Business
    • Accept disclosure
    • Check to make sure your computer can read/open a PDF document
    • Enter SSN/TAX ID and birth date (Individuals) or SSN/TAX ID and Email (Business)
    • Temporary password will be sent.
    • All accounts associated with the same Social Security number (SSN) will be viewable with the same online banking login.

New Users:

  • Click REGISTER
  • Select Individual or Business
  • Accept disclosure
  • Check to make sure your computer can read/open a PDF document
  • Enter SSN/TAX ID and birth date (Individuals) or SSN/TAX ID and Email (Business)
  • Temporary password will be sent.
  • Create a new memorable username and a secure, complex password.

Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)

Your payees in Bill Pay will transfer to the new system.

 

Mobile App + Mobile Deposit

After upgrade weekend:

  • Apple users will receive an automatic update to the Verve mobile app.
  • Android users will need to delete the old Verve mobile app and go to the Google Play Store to download and install the new version of the app.

Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username. If you are already enrolled in mobile deposit, you will log into the mobile app, accept the user agreement (only the first time you use it) and be able to start depositing checks.

 

Debit Cards, Credit Cards, Checks

Your debit and/or credit cards will work as normal.

Your existing checks will work (unless you’ve been notified in a separate communication).

 

Bank by Phone + Text Banking

Starting April 27, you will call 800.448.9228 and select option 1. Use your new account number format and the last four digits of your Social Security number as your temporary PIN. You will be prompted to change your PIN the first time you call.

Text Banking will no longer be available. Online banking and the mobile app will offer new features and a better user experience to help replace this service.

Transfers

Transfers (internal and external) you currently have set up will transition to the new system.

A small number of transfers did not transition to the new system and those members were notified prior to the upgrade.

If you log in to online banking and can’t see or can’t edit a transfer, call 800.448.9228 and select option 4 and we will help you re-setup the transfer.

What to expect after upgrade weekend.

We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.

Questions?

Starting April 27, we’ve temporarily extended our service center hours to 7 a.m.– 7 p.m. Tuesday through Friday and 8 a.m. to 2 p.m. on Saturday. Call us at 312.491.7000 or email us at [email protected].

 

Member + Account Numbers

Your account numbers will stay the same*, but you may see a new Member Number. This just helps us identify YOU and keeps all your accounts tied together. (*Unless you received a separate communication from us informing you otherwise.)

 

Statements

For the month of April 2021, you will receive two statements for every membership: one for transactions that post from April 1–23 and one for April 24–30.

Statements are receiving a makeover! View an example statement. [link to sample]

Each member listed on the account will receive a statement.

You will continue to receive a statement according to your preference—either paper by mail or eStatement through online banking. You can change your preference in online banking. 

  • Note: If you currently receive an eStatement and switch to a paper statement, there will be a $2 fee per monthly statement. eStatement members with Kickback Checking® who switch to paper statements will not earn dividends.

If you have an escrow account, you will no longer see a separate deposit account. Your escrow balance will be listed on your mortgage statement.

Starting May 2021, all statement cycles will move to the end of the month.

 

Online Banking + Bill Pay

Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.

Existing Users:

  • When you log in for the first time, you will enter your current username and the last sixdigits of the primary account holder’s Social Security number for the password.
  • You will need the email address or phone number associated with the account.
  • Accept the updated Terms & Conditions.
  • Update your password to meet the new requirements: 8 characters long and include a lowercase and uppercase letter, number and special character. Your new password may be the same as your previous password as long as it meets the password requirements.
  • If you are a joint account owner, you will need to create a new username to access the accounts. Select register (rather than login) and follow the registration process. Due to increased security requirements, the username and password can’t match the primary account owner’s login details.
  • All accounts associated with the same Social Security number (SSN) will be viewable with the same online banking login.

New Users:

  • Click on register. Enter your Member Number, full Social Security number and date of birth.
  • You will need the email address or phone number associated with the account.
  • Accept the Terms & Conditions.
  • Create a new memorable username and a secure, complex password.

Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)

Your payees in Bill Pay will transfer to the new system.

 

Mobile App + Mobile Deposit

After upgrade weekend you will need to delete the old version of the Verve Mobile App and download the new one. Apple users should go to the App Store and Android users should go to the Google Play Store.

Existing Users:

  • When you log in the first time, you will enter your current username and the last sixdigits of the primary account holder’s Social Security number for the password.
  • You will need the email address or phone number associated with the account.
  • Accept the updated Terms & Conditions.
  • If you are a joint account owner, you will need to create a new username to access the accounts. Select register (rather than login) and follow the registration process. Due to increased security requirements, the username and password can’t match the primary account owner’s login details. If you have already enrolled in online banking, you do not need to register again.
  • All accounts associated with the same Social Security number (SSN) will be viewable with the same online banking login.

New Users:

  • Click on register. Enter your Member Number, full Social Security number and date of birth.
  • You will need the email address or phone number associated with the account.
  • Accept the Terms & Conditions.
  • Create a new memorable username and a secure, complex password.
  • Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username. If you are already enrolled in mobile deposit, you will log into the mobile app, accept the user agreement (only the first time you use it) and be able to start depositing checks.

 

Debit Cards, Credit Cards, Checks

New credit cards options are now available! Choose from a rich lineup of rewards with our RewardsFirst MasterCard®, or tackle debt head-on with our RateFirst MasterCard®. You may also be eligible for instant approval. 

You should have received a new debit card in the mail. It must be activated, but it should have started working at 5 p.m. on Friday, April 23. Your old debit card will no longer work.

You should have received new checks in the mail by DATE. The new checks started working Saturday, April 24. You should stop using and shred your old checks as they no longer work.

Your new checks show the updated routing and account number for any automatic payments or deposits to your checking account.

 

Bank by Phone

Beginning Tuesday, April 27, you can call 800.448.9228 and select option 1 to use Bank by Phone.

  • Enter your account number and temporary password/PIN, which is the last four digits of your Social Security number.
  • You will then be prompted to change your password/PIN.

 

Transfers

Transfers (internal and external) you currently have set up will transition to the new system.

A small number of transfers did not transition to the new system and those members were notified prior to the upgrade.

Beginning Tuesday, April 27, transfers will process seven days a week. This means any transfers you schedule on a weekend will process that day instead of the following Monday.

If you log in to online banking and can’t see or can’t edit a transfer, call 312.491.7000 and we will help you re-setup the transfer.

Go for Launch:

  • 2+ years ago, we began sourcing a vendor to ensure a smooth transition
  • Walked through every member-facing component of our new core operating system and identified ways to improve the experience
  • Performed a test conversion over a weekend, in addition to testing processes for several months, to identify and address potential issues

Frequently Asked Questions

Read the FAQs

Video Walkthroughs

Watch