COVID-19 Updates + Resources

Lobby Service Available by Appointment Only

As of September 28, our lobbies will be open by appointment only; drive-up times will not change.

With an increased level of quarantining in the areas we serve, by appointment only allows us to align our resources so we can continue to deliver the level of service you’ve come to expect through low contact options.

As always, we offer a variety of convenient tools, including free ATMs to access your money; online banking and our mobile app for transfers, loan applications, loan payments and bill paying needs.

Low-Contact Options Available

You can always get the same energetic and enthusiastic service you’ve come to know from Verve through:

Drive-Up Lanes

Our drive-up lanes (and Video Teller service where available) are still open at all of our Wisconsin locations. Drive-up service hours remain the same. Please view hours by locations.

Limited In-Person Appointments* Available

If you need to use our lobby service, please schedule an appointment. Please reschedule your appointment if you are feeling ill.

*Appointments and masks are required.

Online, mobile app or by phone

As a reminder, online banking, mobile app and phone are still your best options for routine transactions. If you need cash, you can access one of our free ATMs around the clock.


Here are the ways you can continue banking with us.

Need to deposit checks?

Use our mobile app to deposit checks, or deposit them using drive-up.

Need access to your money?

Use our ATMs to withdraw cash. Find one here.

Questions about your debit card?

Call 800.448.9228, and press 5 (Wisconsin) or 312.491.7000 (Chicago).

Need a quick loan or have questions about your loan?

  • Please use online banking
  • Call 800.448.9228 and press 2 (Wisconsin) or  312.491.7000 (Chicago).

Mortgage needs or questions:

For information about rates, call 800.448.9228 and press 3 or go online.

Account questions:

  • Please submit your question using Contact Us
  • Call us at 800.448.9228 and press 4 (Wisconsin) or 312.491.7000 (Chicago)

Appointment-Only Lobby Service

Why is the lobby closed? When will you reopen them?

Out of an abundance of caution and as we manage our resources, lobby service for our Wisconsin locations is available by appointment onlyWe will continue to monitor the situation and will reopen lobbies as soon as possible. 

I visited a lobby the other day—am I at risk?

We have no reason to believe any team members or members were exposed to COVID‐19 while at Verve. All safety precautions were followed, and we are grateful for our team’s diligence in preventing the spread of illness while at work. Verve also implemented numerous measures early on to keep our team and members safe and well. We continue to limit facetoface interactions, our branches are cleaned nightly, surfaces are regularly sanitized and our team is educated on best practices recommended by the CDC such as frequent hand washing, using their elbow to cover a cough or sneeze, and staying home when sick. We will continue to take these measures to keep our team, members and communities safe and well.     

Will you notify members if there is a positive case?

We will follow guidelines from official health authorities and the CDC to properly notify members should we receive confirmation of a positive case.