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COVID-19 Updates + Resources


With the same energy and enthusiasm you’ve come to know from Verve with the addition of more health measures in place, we’re excited to see you at our branches.

Lobby capacity is limited.

To ensure the health of our members and help reduce the spread of COVID-19, a limited number of members will be allowed in the branch at one time.

Keep 6 feet of space

If the person in front of you is on the last floor marker by the door, please wait outside for your turn.

Wear a mask.

Our team will be wearing masks and we ask that you do the same.

Appointments are recommended.

For a no-wait experience, schedule an appointment before you go.

Low- or no-contact options are available.

As a reminder, online banking, mobile app, phone and drive-up are still your best options for routine transactions.

Feeling ill?

Please reschedule your appointment or use the mobile app, online or bank-by-phone options.

Here’s what you can expect if you use our lobby service:

  • We are sanitizing often and have added clear, protective shields at our service stations.
  • Floor markers are located throughout the lobby to help maintain 6 feet of physical distance throughout your visit.
  • Hand sanitizer stations have been placed at high-contact areas.
  • We will not be offering coffee, tea or bottled water at this time.
  • Commonly touched surfaces are wiped down frequently.


Here are the ways you can continue banking with us.

Need to deposit checks?

Use our mobile app to deposit checks, or deposit them using drive-up.

Need access to your money?

Use our ATMs to withdraw cash. Find one here.

Questions about your debit card?

Call 800.448.9228, and press 5 (Wisconsin) or 312.491.7000 (Chicago).

Need a quick loan or have questions about your loan?

  • Please use online banking
  • Call 800.448.9228 and press 2 (Wisconsin) or  312.491.7000 (Chicago).

Mortgage needs or questions:

For information about rates, call 800.448.9228 and press 3 or go online.

Account questions:

  • Please submit your question using Contact Us
  • Call us at 800.448.9228 and press 4 (Wisconsin) or 312.491.7000 (Chicago)

Appointment-Only Lobby Service

Why is the lobby closed? When will you reopen them?

Out of an abundance of caution and as we manage our resources, lobby service for our Wisconsin locations is available by appointment onlyWe will continue to monitor the situation and will reopen lobbies as soon as possible. 

I visited a lobby the other day—am I at risk?

We have no reason to believe any team members or members were exposed to COVID‐19 while at Verve. All safety precautions were followed, and we are grateful for our team’s diligence in preventing the spread of illness while at work. Verve also implemented numerous measures early on to keep our team and members safe and well. We continue to limit facetoface interactions, our branches are cleaned nightly, surfaces are regularly sanitized and our team is educated on best practices recommended by the CDC such as frequent hand washing, using their elbow to cover a cough or sneeze, and staying home when sick. We will continue to take these measures to keep our team, members and communities safe and well.     

Will you notify members if there is a positive case?

We will follow guidelines from official health authorities and the CDC to properly notify members should we receive confirmation of a positive case.