Important COVID-19 Updates + Resources

Your money is safe with Verve,

and we want you to be safe, too.

We have taken multiple measures to help keep our communities healthy, we want you to know that we are still here to assist with all of your banking needs. We recognize these are unprecedented times, and we ask for your patience and understanding as we move as quickly as possible to serve you with the right balance between the highest member service and the protection of public health. As always, we offer a variety of convenient tools including free ATMs to access your money; online banking and our mobile app for transfers, loan applications, loan payments and bill paying needs.

As an NCUA-insured credit union, Verve is here to assure you that your deposits are safe. We’re still open for business and here to help you manage and access your money (with just a bit more ‘social distance’).

Lobby Services Expanded

Opening a new account, completing a loan application or need assistance with more complex transactions? With more safety measures in place in our lobbies, we are expanding our lobby services.

Wisconsin Verve members can reserve a time to meet one-on-one with a team member by calling at 800.448.9228 and pressing option 4. Chicago Verve members can schedule an appointment by calling the branch directly:

Roosevelt – 312.491.7000
Chinatown – 312.567.9191
Bridgeport – 312.491.7190
Grand – 312.491.7160
Fulton – 312.491.7200

Please continue using online, telephone and drive-up services for your banking needs. Drive-up service hours remain the same.


Here are the ways you can continue banking with us.

Need to deposit checks?

Use our mobile app to deposit checks, or deposit them using drive-up.

Need access to your money?

Use our ATMs to withdraw cash. Find one here.

Questions about your debit card?

Call 800.448.9228, and press 5 (Wisconsin) or 312.491.7000 (Chicago).

Need a quick loan or have questions about your loan?

  • Please use online banking
  • Call 800.448.9228 and press 2 (Wisconsin) or  312.491.7000 (Chicago).

Mortgage needs or questions:

For information about rates, call 800.448.9228 and press 3 or go online.

Account questions:

  • Please submit your question using Contact Us
  • Call us at 800.448.9228 and press 4 (Wisconsin) or 312.491.7000 (Chicago)

Financial Assistance for Businesses.

Paycheck Protection Program through the Small Business Association.

Why did you temporarily close lobby service?

The spread of coronavirus (COVID-19) is increased through person-to-person contact. For the health of our team, members and the community, closing the lobbies will help limit the number of in-person interactions.

When will lobby service be available again?

For now, lobby service will be closed through March 31. We will reevaluate and post updates as the situation changes.

I have a question about my account. Who can I call?

Please call 800.448.9228 and press 4 (Wisconsin) or 312.491.7000 (Chicago) to speak to an available team member.

I am not working due to the coronavirus outbreak, and I’m worried about paying my loans on time or having enough funds to cover automatic transfers.

These are unprecedented times, and as part of our Verve family we are going to help you out any way we can. Call 800.448.9228 and press 4 to talk to a team member about temporary and longer-term options.