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Verve Main Phone Number: 1-800-448-9228
Press 1: Service Team – for help with existing accounts
Press 2: Sales Team – for assistance with applying for a consumer loan or credit card
Press 3: Mortgage Team – for assistance with HELOC, Home Equity Loans, or Mortgages
Press 4: Bank By Phone – transfers call to automated banking system
Press 5: Business Team – for assistance with business accounts
Press 8: Member Solutions Team – for assistance with bankruptcies, charge-offs, payment arrangements
Chat
Currently available on our website in the bottom right corner
Hours of Operation
Monday – Friday 9am-5pm
Saturday 9am-12pm
Secure Online Messages:
Desktop: Select Help + Settings, then choose Messages
App: Select More, then Help + Settings, then Messages.
Important Numbers
To Report Debit Card Fraud: 1-866-279-1399
To Respond to a Fraud Alert: 1-855-961-1602
To Report Credit Card Fraud: 1-800-600-5249
Debit Card Activation & PIN Change Line: 1-833-998-4629 (must call from the primary number on file)
Credit Card Activation & PIN Change Line: 1-833-998-4632 (must call from the primary number on file)
Service Team -Hours of Operation
Monday – Friday 8am-6pm
Saturday 9am-12pm
(Most other departments are 8-5 or 9-5)
Secure Online Messages:
Desktop: Select Help + Settings, then choose Messages
App: Select More, then Help + Settings, then Messages.
General Email
info@verveacu.com
Verve, a Credit Union
2900 Universal St
Oshkosh, WI 54904
Mail loan payments to:
Verve, a Credit Union
P.O. Box 3046
Oshkosh, WI 54903-3046
Fax
920.236.7702 | Main
