OSHKOSH, Wisconsin (Oct. 7, 2020) – For the fourth year in a row, Verve, a Credit Union, made the Credit Union Journal’s Best Credit Unions to Work For list. To be considered for the recognition, each credit union submits a 30-page questionnaire on benefits and policies, and team members complete an in-depth survey.
Team members from Verve’s 21 locations completed the voluntary survey in which they rated Verve on a series of statements and answered open-ended and demographic questions. This feedback contributed to 75 percent of Verve’s ranking as a top credit union employer in the nation, one of only two Wisconsin-based credit unions of 50 total to make the list.
“This year has been anything but normal. Our team has adapted to all of the changes brought on by the pandemic, and their open-mindedness and positive attitude is truly what makes Verve one of the best credit unions to work for,” said Kristin Steede, vice president of learning and development at Verve. “Seventy-five percent of the award was determined by the feedback our team members gave, and it means so much to know our team members feel valued and supported, and that they believe in what we’re doing here at Verve.”
In addition to the comprehensive approach to team member development that extends beyond job duties and focuses on culture and wellness, Verve also introduced pandemic-specific support for its team members.
“While we were very fortunate to keep our team members employed and engaged in meaningful work throughout the pandemic, we know that some of our households experienced adverse effects due to the loss of a second income or extra child care costs,” said Kevin J. Ralofsky, president and CEO of Verve. “We introduced a payroll-advance loan to help cover pandemic-related because we know that work is only one aspect of our team members’ lives. We truly care about our team members and knew we needed to make adjustments to help them. When our team is able to cover their basic needs, they are equipped to be their best selves which creates a highly effective and engaged workplace—and our members feel the difference.”
Some unique aspects of the Verve work environment include servant leadership training, a robust wellness program that facilitates morning team stretching sessions, relaxation rooms, bikes (at some locations) and more, casual days that raise money for charity, an appreciation budget for managers to recognize their team members, and participating in random acts of kindness known as Random Acts of Verve.
“We know that an engaged team is inspired to do great things, and we’re so happy to see our team members feel the same way,” Ralofsky said.