Ways we are keeping you safe during COVID-19 pandemic

We understand the importance of making decisions and taking precautions during the coronavirus pandemic to keep you and your loved ones healthy—and we know that can make taking care of your finances a bit challenging.

At Verve, we have taken multiple measures to help keep our members and our communities healthy and we are still here to assist with all your banking needs.

What we’re doing

1. Keeping our low- or no-contact banking options available. From the comfort of your couch—or wherever you are—you can take care of a variety of banking needs (like transferring funds and paying bills) completely online or by using bank-by-phone. Receive a paper check? Deposit it using your mobile phone. Want to talk to someone to take care of your banking needs? Use our drive-up services.
2. Expanding our lobby services for appointments. We know that some financial transactions—like opening a new account or completing a loan application—require more assistance and are just easier in person. With new safety measures in place (such as plexiglass, signs and floor decals to help remind members to keep 6’ of physical distance and increased sanitation) in our lobbies, we are able to expand our lobby services (by appointment only) while still allowing for adequate physical distancing.
3. Following CDC recommendations for health and sanitation. Our team members are wearing face masks and practicing physical distancing—and we ask that you do the same if you visit one of our lobbies. We are limiting movement within our branches through dedicated break rooms, bathrooms and entrances and have increased frequency and intensity of cleaning efforts by disinfecting surfaces multiple times daily. Verve team members are also thoroughly and frequently washing hands and are asked to not come into work if feeling ill or if they had prolonged exposure to someone who has been ill recently.

As the pandemic progresses and businesses and organizations around the country cautiously begin to re-open, we too are continually working to serve you with the right balance between the highest member service and the protection of public health.