TECH BOOST COMMAND CENTER FOR BUSINESSES

To provide YOU, our members, with faster, more efficient service and some of the latest technology in online banking, we are upgrading our technology April 23-26, 2021.

This is the central hub for the upgrade. Check back often to prepare for the changes, get all your questions answered and be ready to explore all the great new tools and features.

Preview the new and improved features.

Prepare for liftoff.

Review what you need to know before, during and after the upgrade to help ensure a smooth transition.

How to get ready for upgrade weekend.

Verve team members have been hard at work for years getting everything ready so this system upgrade will be a smooth transition for our members. To make the process as seamless as possible, review the details below so you’re prepped for the changes.

TAKE THESE STEPS NOW:

MARK YOUR CALENDAR.

The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. All services will resume by 8m. on Tuesday, April 27.


VERIFY YOUR CONTACT INFO.

To make sure you receive all important details about the upgrade and are able to login to online banking after the upgrade, confirm your address, phone number and email by logging into online banking (watch a quick how-to video) or reviewing your statements. You can also give us a call at 800.448.9228 or visit a local branch. Click here to update your contact info. [link to online banking]


UPDATE JOINT ACCOUNT OWNER DETAILS.

Call us at 800.448.9228 and select option 4 to update your information.


SIGN UP FOR ONLINE BANKING.

If you are the primary member on the account and have not registered for online banking, enroll now by visiting a branch or calling 800.448.9228, option 4 so there won’t be any delays after the upgrade:

  • Click on FORGOT Password
  • Accept terms and conditions
  • Enter username and SSN/TIN
  • Temporary password will be sent

DOWNLOAD THE MOBILE APP.

If you are the primary member on the account and have not downloaded and used the mobile app, do so now so there won’t be any delays after the upgrade. Please note: After the upgrade, Android users will need to delete the app and re-download it from the Google Play store. You will use your online banking login information—no separate login is needed after the upgrade.


CHECK YOUR MAIL AND INBOX.

We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.

COMPLETE THESE STEPS BEFORE 5 P.M. APRIL 23:

COMPLETE DEPOSITS.

Mobile: By 2 p.m. on Friday, April 23
ATM: By 5 p.m. on Friday, April 23
At a branch: By 5 p.m. on Friday, April 23

PAY BILLS IN BILL PAY BY 5 P.M. ON APRIL 23.

COMPLETE TRANSFERS BY 5 P.M. ON APRIL 23.

You will not be able to transfer funds between accounts during upgrade weekend. New transfers cannot be scheduled during upgrade weekend, and any recurring transfers that typically take place during that time frame will post on Friday, April 23.


SET TRAVEL NOTICES.

If you’re traveling out of state during the upgrade weekend and will be using your debit or credit card, let us know by 5 p.m. Friday, April 23 by going to verveacu.com/travel or call us.


COMPLETE ANY BRANCH TRANSACTIONS.

All branch locations will close at 5 p.m. on Friday, April 23 and be unavailable until Tuesday, April 27.


CONSIDER HAVING CASH ON HAND.

While debit and credit cards will still work, you may consider making large purchases before upgrade weekend or having extra cash on hand.


DOWNLOAD PAST STATEMENTS.

The new system will have 36 months of prior statements stored, but it may take up to 3 weeks for all past statements to be loaded.

How to get ready for upgrade weekend.

Verve team members have been hard at work for years getting everything ready so this system upgrade will be a smooth transition for our members. To make the process as seamless as possible, review the details below so you’re prepped for the changes.

TAKE THESE STEPS NOW:

MARK YOUR CALENDAR.

The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. All services will resume by 8m. on Tuesday, April 27.


VERIFY YOUR CONTACT INFO.

To make sure you receive all important details about the upgrade and are able to login to online banking after the upgrade, confirm your address, phone number and email by logging into online banking or reviewing your statements. You can also give us a call at 312.491.7000 or visit a local branch.

Click here to update your contact info.


UPDATE JOINT ACCOUNT OWNER DETAILS.

Call us at 312.491.7000 to update your information.


ACTIVATE YOUR NEW DEBIT CARD.

You will receive a new debit card in the mail, and you should activate it as soon as you receive it. However, the new card will NOT work (even when activated) until Friday, April 23 at 5 p.m.


SIGN UP FOR ONLINE BANKING.

If you are the primary member on the account and have not registered for online banking, enroll now by visiting a branch or calling 800.448.9228, option 4 so there won’t be any delays after the upgrade:

  • Click on FORGOT Password
  • Accept terms and conditions
  • Enter username and TIN
  • Temporary password will be sent

CHECK YOUR MAIL AND INBOX.

We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.

COMPLETE THESE STEPS BEFORE 5 P.M. APRIL 23:

COMPLETE DEPOSITS.

Mobile: By 2 p.m. on Friday, April 23
ATM: By 5 p.m. on Friday, April 23
At a branch: By 5 p.m. on Friday, April 23


COMPLETE TRANSFERS BY 5 P.M. ON APRIL 23.

You will not be able to transfer funds between accounts during upgrade weekend. New transfers cannot be scheduled during upgrade weekend, and any recurring transfers that typically take place during that time frame will post on Friday, April 23.


COMPLETE ACH ORIGINATIONS BY 5 P.M. ON APRIL 22.

You will not be able to submit ACH Originations during upgrade weekend. Recurring ACH Originations scheduled to post between 5 p.m. April 23 and 8 a.m. April 27 will be processed on April 23.


START USING YOUR NEW DEBIT CARD AT 5 P.M. ON APRIL 23.

Your current debit card will also stop working at that same time.

You will receive a free set of new checks in the mail. The new checks will start working on Saturday, April 24. After this date, you should stop using and shred your old checks.

Your new checks will have the updated routing and account number that you can provide to third parties for automatic payments or deposits.


SET TRAVEL NOTICES.

If you’re traveling out of state during the upgrade weekend and will be using your debit or credit card, let us know by 5 p.m. Friday, April 23 by going to verveacu.com/travel or call us.


COMPLETE ANY BRANCH TRANSACTIONS.

All branch locations will close at 5 p.m. on Friday, April 23 and be unavailable until Tuesday, April 27.


CONSIDER HAVING CASH ON HAND.

While debit and credit cards will still work, you may consider making large purchases before upgrade weekend or having extra cash on hand.


DOWNLOAD PAST STATEMENTS.

The new system will have 36 months of prior statements stored, but it may take up to 3 weeks for all past statements to be loaded.

What’s happening during upgrade weekend.

The big event. Ignition. Everything leading up to this moment. And we’ll be ready! Review what services will be available during upgrade weekend, April 23-26.

Service Availability During Upgrade Weekend

Friday, 4/23Saturday, 4/24- Monday, 4/26Tuesday, 4/27
Branch LocationsAll locations closing at 5 p.m.ClosedNormal Hours
Online and Mobile BankingAvailable until 5 p.m.UnavailableAvailable after 8 a.m.
Mobile DepositAvailable until 2 p.m.UnavailableAvailable*
Online Bill PayAvailable until 5 p.m.UnavailableAvailable after 8 a.m.
Bank by PhoneAvailable until 5 p.m.UnavailableAvailable
Debit/Credit CardsAvailableAvailableAvailable
ATMsAvailableAvailableAvailable
Make a Loan RequestAvailableAvailableAvailable

*If you use the mobile app on an Apple device, you will receive an automatic update to the app. If you use the app on an Android device you will need to delete the old app and install the new version of the app.

 

If your debit card is lost or stolen during the upgrade weekend:

  • Call 800.448.9228 and press 5 to report your card lost or stolen.
  • On Tuesday, April 27, call 800.448.9228 and press 5 to request a new card be instantly issued at one of our branches.
  • Provide your name, email and phone, select a PIN and let us know if you’d like to choose branch pick-up or have your card mailed to you.

What’s happening during upgrade weekend.

The big event. Ignition. Everything leading up to this moment. And we’ll be ready! Review what services will be available during upgrade weekend, April 23-26.

Service Availability During Upgrade Weekend

Friday, 4/23Saturday, 4/24- Monday, 4/26Tuesday, 4/27
Branch LocationsAll locations closing at 5 p.m.ClosedNormal Hours
Online and Mobile BankingAvailable until 5 p.m.UnavailableAvailable after 8 a.m.
Mobile DepositAvailable until 2 p.m.UnavailableAvailable*
Online Bill PayAvailable until 5 p.m.UnavailableAvailable after 8 a.m.
Bank by PhoneAvailable until 5 p.m.UnavailableAvailable
Debit/Credit CardsAvailable, start using new card at 5 p.m.Available, start using new checksAvailable
ATMsAvailableAvailableAvailable
Make a Loan RequestAvailableAvailableAvailable

*You will need to delete the old app and install the new version of the app.

 

If your new debit card is lost or stolen during the upgrade weekend:

  • Call 800.448.9228 and press 5 to report your card lost or stolen.
  • On Tuesday, April 27, call 800.448.9228 and press 5 to request a new card.
  • Provide your name, email and phone, select a PIN and let us know if you’d like to choose branch pick-up or have your card mailed to you.

What to expect after upgrade weekend.

We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.

Questions?

Starting April 27, we’ve temporarily extended our service center hours to 7 a.m.– 7 p.m. Tuesday through Friday and 8 a.m. to 2 p.m. on Saturday. Call us at 800.448.9228 and select option 4 or email us at [email protected].

 

Member + Account Numbers

  • You now only have one membership number, even if you have more than one membership. Your membership number will be the oldest number of all open memberships, and all other memberships/accounts will roll up under that number.
  • For savings and loan accounts: the 3-digit number on your statements will now be added to your membership number to create a new account number.
    Example: Member 1234         +          Account 000    =          1234000
  • For checking accounts: this will now be the 14-digit MICR Number that’s listed on the bottom of your checks. If you do not use checks, you can call us at 800.448.9228 and select option 4 and we can provide it to you. This is the number you will use for electronic payments to/from your account.

 

Statements

  • For the month of April 2021, you will receive two statements for every membership: one for transactions that post from April 1–23 and one for April 24–30.
  • Statements are receiving a makeover! View an example statement.
  • Each member listed on the account will receive a statement.
  • You will continue to receive a statement according to your preference—either paper by mail or eStatement through online banking. You can change your preference in online banking.
    • Note: If you currently receive an eStatement and switch to a paper statement, there will be a $2 fee per monthly statement. 
  • If you have an escrow account, you will no longer see a separate deposit account. Your escrow balance will be listed on your mortgage statement.
  • If you have a credit card or a mortgage through Verve, you will now receive a separate monthly statement for those accounts.

 

Online Banking + Bill Pay

  • Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.
    Existing Users:

    • When you log in for the first time, you will click FORGOT Password, accept the terms and conditions, enter your username and TIN and a temporary password will be sent.
    • You will need the email address or phone number associated with the account.
    • Update your password to meet the new requirements: 8 characters long and include a lowercase and uppercase letter, number and special character. Your new password may be the same as your previous password as long as it meets the password requirements.
    • If you are a sub user, you will need to create a new username to access the accounts. Due to increased security requirements, the username and password can’t match the primary account owner’s login details.
    • All accounts associated with the same Tax Identification number (TIN) will be viewable with the same online banking login.

New Users:

  • Click REGISTER
  • Select Business
  • Accept disclosure
  • Check to make sure your computer can read/open a PDF document
  • Enter SSN/TAX ID and birth date (Individuals) or SSN/TAX ID and Email (Business)
  • Temporary password will be sent.
  • Create a new memorable username and a secure, complex password.
  • Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)
  • Your payees in Bill Pay will transfer to the new system.
  • You can now add sub-users and give them different levels of access and permissions for different tasks. [link to instructions]

 

Mobile App + Mobile Deposit

  • After upgrade weekend:
    • Apple users will receive an automatic update to the Verve mobile app.
    • Android users will need to delete the old Verve mobile app and go to the Google Play Store to download and install the new version of the app.
  • Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username. If you are already enrolled in mobile deposit, you will log into the mobile app, accept the user agreement (only the first time you use it) and be able to start depositing checks.

 

Debit Cards, Credit Cards, Checks

  • Your debit and/or credit cards will work as normal.
  • Your existing checks will work (unless you’ve been notified in a separate communication).

 

Bank by Phone + Text Banking

  • Starting April 27, you will call 448.9228 and select option 1. Use your new account number format and the last four digits of your business Tax Identification number as your temporary PIN. You will be prompted to change your PIN the first time you call.
  • Text Banking will no longer be available. Online banking and the mobile app will offer new features and a better user experience to help replace this service.

 

Transfers

  • Transfers (internal and external) you currently have set up will transition to the new system.
  • A small number of transfers did not transition to the new system and those members were notified prior to the upgrade.
  • If you log in to online banking and can’t see or can’t edit a transfer, call 800.448.9228 and select option 4 and we will help you re-setup the transfer.

What to expect after upgrade weekend.

We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.

Questions?

Starting April 27, we’ve temporarily extended our service center hours to 7 a.m.– 7 p.m. Tuesday through Friday and 8 a.m. to 2 p.m. on Saturday. Call us at 312.491.7000 or email us at [email protected].

 

Member + Account Numbers

  • Your account numbers will stay the same*, but you may see a new Member Number. This just helps us identify YOU and keeps all your accounts tied together. (*Unless you received a separate communication from us informing you otherwise.)

 

Statements

  • For the month of April 2021, you will receive two statements for every membership: one for transactions that post from April 1–23 and one for April 24–30.
  • Statements are receiving a makeover! View an example statement.
  • You will continue to receive a statement according to your preference—either paper by mail or eStatement through online banking. You can change your preference in online banking.
    • Note: If you currently receive an eStatement and switch to a paper statement, there will be a $2 fee per monthly statement. 
  • If you have an escrow account, you will no longer see a separate deposit account. Your escrow balance will be listed on your mortgage statement.
  • Starting May 2021, all statement cycles will move to the end of the month.

 

Online Banking + Bill Pay

  • Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.
    Existing Users:

    • When you log in for the first time, you will click FORGOT Password, accept the terms and conditions, enter your username and TIN and a temporary password will be sent.
    • You will need the email address or phone number associated with the account.
    • Update your password to meet the new requirements: 8 characters long and include a lowercase and uppercase letter, number and special character. Your new password may be the same as your previous password as long as it meets the password requirements.
    • If you are a sub user, you will need to create a new username to access the accounts. Due to increased security requirements, the username and password can’t match the primary account owner’s login details.
    • All accounts associated with the same Tax Identification number (TIN) will be viewable with the same online banking login.

New Users:

  • Click REGISTER
  • Select Business
  • Accept disclosure
  • Check to make sure your computer can read/open a PDF document
  • Enter SSN/TAX ID and birth date (Individuals) or SSN/TAX ID and Email (Business)
  • Temporary password will be sent.
  • Create a new memorable username and a secure, complex password.
  • Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)
  • Your payees in Bill Pay will transfer to the new system.
  • You now have more permission options for users.

 

Mobile App + Mobile Deposit

  • After upgrade weekend you will need to delete the old version of the Verve Mobile App and download the new one. Apple users should go to the App Store and Android users should go to the Google Play Store.
  • Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username. If you are already enrolled in mobile deposit, you will log into the mobile app, accept the user agreement (only the first time you use it) and be able to start depositing checks.

 

Debit Cards, Credit Cards, Checks

  • New credit card options are now available!Get a rich lineup of rewards with our RewardsFirst MasterCard®. You may also be eligible for instant approval. 
  • You should have received a new debit card in the mail. It must be activated before you use it. Your old card stopped working at 5 p.m. on Friday, April 23 and should be destroyed.
  • You should have received new checks in the mail. The new checks started working Saturday, April 24. You should stop using and shred your old checks as they no longer work.
  • Please note that your routing number has changed and you should update any already reoccurring deposits or payments on your account to ensure they continue to post.

Bank by Phone

  • Beginning Tuesday, April 27, you can call 800.448.9228 and select option 1 to use Bank by Phone.
    • Enter your account number and temporary password/PIN, which is the last four digits of your Tax Identification number.
    • You will then be prompted to change your password/PIN.

 

Transfers

  • Transfers (internal and external) you currently have set up will transition to the new system.
  • A small number of transfers did not transition to the new system and those members were notified prior to the upgrade.
  • Beginning Tuesday, April 27, transfers will process seven days a week. This means any transfers you schedule on a weekend will process that day instead of the following Monday.
  • If you log in to online banking and can’t see or can’t edit a transfer, call 800.448.9228 and select option 4 and we will help you re-setup the transfer.

Go for Launch:

  • 2+ years ago we began sourcing a vendor to ensure a smooth transition
  • Walked through every member-facing component of our new core operating system and identified ways to improve the experience
  • Performed a test conversion over a weekend, in addition to testing processes for several months, to identify and address potential issues

Frequently Asked Questions

Read the FAQs

Video Walkthroughs

Watch