MARK YOUR CALENDAR.
The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. All services will resume by 8m. on Tuesday, April 27.
VERIFY YOUR CONTACT INFO.
To make sure you receive all important details about the upgrade and are able to login to online banking after the upgrade, confirm your address, phone number and email by logging into online banking or reviewing your statements. You can also give us a call at 800.448.9228 or visit a local branch. Click here to update your contact info.
UPDATE JOINT ACCOUNT OWNER DETAILS.
Call us at 800.448.9228 and select option 4 to update your information.
SIGN UP FOR ONLINE BANKING.
If you are the primary member on the account and have not registered for online banking, enroll now by visiting a branch or calling 800.448.9228, option 4 so there won’t be any delays after the upgrade:
- Click on FORGOT Password
- Accept terms and conditions
- Enter username and SSN/TIN
- Temporary password will be sent
DOWNLOAD THE MOBILE APP.
If you are the primary member on the account and have not downloaded and used the mobile app, do so now so there won’t be any delays after the upgrade. Please note: After the upgrade, Android users will need to delete the app and re-download it from the Google Play store. You will use your online banking login information—no separate login is needed after the upgrade.
CHECK YOUR MAIL AND INBOX.
We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.
Action Needed for Your Intuit Products
If you use Intuit’s QuickBooks (desktop and online), Mint or Quicken products, you will need to disconnect or deactivate your connection to Verve’s online banking prior to the upgrade. Then you will need to reactivate your connection to align with the technology upgrade.
By 5 p.m. on Friday, April 23: Download your transaction history and deactivate your connection to Verve’s online banking.
On Tuesday, April 27: Reactivate your connection to Verve’s online banking.
Please note: you will still have access to your Intuit programs during our upgrade weekend. Account balances and transaction history will not display until after the upgrade is complete on Tuesday, April 27.
Instructions for disconnecting and connecting your Intuit products.