How to get ready for upgrade weekend.

Verve team members have been hard at work for years getting everything ready so this system upgrade will be a smooth transition for our members. To make the process as seamless as possible, review the details below so you’re prepped for the changes.

TAKE THESE STEPS NOW:

MARK YOUR CALENDAR.

The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. All services will resume by 8m. on Tuesday, April 27.


VERIFY YOUR CONTACT INFO.

To make sure you receive all important details about the upgrade and are able to login to online banking after the upgrade, confirm your address, phone number and email by logging into online banking (watch a quick how-to video) or reviewing your statements. You can also give us a call at 800.448.9228 or visit a local branch. Click here to update your contact info. [link to online banking]


UPDATE JOINT ACCOUNT OWNER DETAILS.

Call us at 800.448.9228 and select option 4 to update your information.


SIGN UP FOR ONLINE BANKING.

If you are the primary member on the account and have not registered for online banking, enroll now by visiting a branch or calling 800.448.9228, option 4 so there won’t be any delays after the upgrade:

  • Click on FORGOT Password
  • Accept terms and conditions
  • Enter username and SSN/TIN
  • Temporary password will be sent

DOWNLOAD THE MOBILE APP.

If you are the primary member on the account and have not downloaded and used the mobile app, do so now so there won’t be any delays after the upgrade. Please note: After the upgrade, Android users will need to delete the app and re-download it from the Google Play store. You will use your online banking login information—no separate login is needed after the upgrade.


CHECK YOUR MAIL AND INBOX.

We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.

COMPLETE THESE STEPS BEFORE 5 P.M. APRIL 23:

COMPLETE DEPOSITS.

Mobile: By 2 p.m. on Friday, April 23
ATM: By 5 p.m. on Friday, April 23
At a branch: By 5 p.m. on Friday, April 23

PAY BILLS IN BILL PAY BY 5 P.M. ON APRIL 23.

COMPLETE TRANSFERS BY 5 P.M. ON APRIL 23.

You will not be able to transfer funds between accounts during upgrade weekend. New transfers cannot be scheduled during upgrade weekend, and any recurring transfers that typically take place during that time frame will post on Friday, April 23.


SET TRAVEL NOTICES.

If you’re traveling out of state during the upgrade weekend and will be using your debit or credit card, let us know by 5 p.m. Friday, April 23 by going to verveacu.com/travel or call us.


COMPLETE ANY BRANCH TRANSACTIONS.

All branch locations will close at 5 p.m. on Friday, April 23 and be unavailable until Tuesday, April 27.


CONSIDER HAVING CASH ON HAND.

While debit and credit cards will still work, you may consider making large purchases before upgrade weekend or having extra cash on hand.


DOWNLOAD PAST STATEMENTS.

The new system will have 36 months of prior statements stored, but it may take up to 3 weeks for all past statements to be loaded.