Verve team members have been hard at work for years getting everything ready so this system upgrade will be a smooth transition for our members. To make the process as seamless as possible, review the details below so you’re prepped for the changes.
TAKE THESE STEPS NOW:
The system upgrade will start at 5 p.m. on Friday, April 23 and go through Monday, April 26, 2021. All services will resume by 8m. on Tuesday, April 27.
To make sure you receive all important details about the upgrade and are able to login to online banking after the upgrade, confirm your address, phone number and email by logging into online banking or reviewing your statements. You can also give us a call at 800.448.9228 or visit a local branch. Click here to update your contact info.
Call us at 800.448.9228 and select option 4 to update your information.
If you are the primary member on the account and have not registered for online banking, enroll now by visiting a branch or calling 800.448.9228, option 4 so there won’t be any delays after the upgrade:
If you are the primary member on the account and have not downloaded and used the mobile app, do so now so there won’t be any delays after the upgrade. Please note: After the upgrade, Android users will need to delete the app and re-download it from the Google Play store. You will use your online banking login information—no separate login is needed after the upgrade.
We will be mailing and emailing all the important upgrade details, so keep an eye out for those documents to come through.
If you use Intuit’s QuickBooks (desktop and online), Mint or Quicken products, you will need to disconnect or deactivate your connection to Verve’s online banking prior to the upgrade. Then you will need to reactivate your connection to align with the technology upgrade.
By 5 p.m. on Friday, April 23: Download your transaction history and deactivate your connection to Verve’s online banking.
On Tuesday, April 27: Reactivate your connection to Verve’s online banking.
Please note: you will still have access to your Intuit programs during our upgrade weekend. Account balances and transaction history will not display until after the upgrade is complete on Tuesday, April 27.
Instructions for disconnecting and connecting your Intuit products.
COMPLETE THESE STEPS BEFORE 5 P.M. APRIL 23:
Mobile: By 2 p.m. on Friday, April 23
ATM: By 5 p.m. on Friday, April 23
At a branch: By 5 p.m. on Friday, April 23
You will not be able to transfer funds between accounts during upgrade weekend. New transfers cannot be scheduled during upgrade weekend, and any recurring transfers that typically take place during that time frame will post on Friday, April 23.
If you’re traveling out of state during the upgrade weekend and will be using your debit or credit card, let us know by 5 p.m. Friday, April 23 by going to verveacu.com/travel or call us.
All branch locations will close at 5 p.m. on Friday, April 23 and be unavailable until Tuesday, April 27.
While debit and credit cards will still work, you may consider making large purchases before upgrade weekend or having extra cash on hand.
The new system will have 36 months of prior statements stored, but it may take up to 3 weeks for all past statements to be loaded.
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