Ready to use a Video Teller?
Here’s what you need to know.
Have your ID ready.
A Verve team member at our contact center is ready to help—just insert your ID to get started.
Tell us what you’d like to do.
The Video Tellers include a video screen and microphone, so you can work with team members as if they’re right there with you.
Take care of business.
Cash checks to the exact penny, withdraw cash, make deposits, transfer funds and more.
Frequently Asked Questions
Adding Video Tellers to the drive-up helps us provide better, more personalized by connecting you with available Verve team members and letting you speak with them face-to-face, right from your car. It also helps us eliminate the need for transaction slips and allows us to expand our service hours to 6 p.m.
Absolutely! If you are more comfortable working directly with a team member rather than through a video screen, you can go inside a branch to work with a team member.
You’ll notice a new look for the receipt, which will include an image of the check you deposit or cash. Video Tellers allow you to interact with a team member, just like you would in a branch, while an ATM does not. Video Tellers also allow for greater flexibility in cash denominations and can dispense coins for withdrawals. You can also deposit checks and cash without envelopes when using a Video Teller.
The duration of your transaction will be the same in person as it is using a Video Teller.
The level of privacy at a Video Teller is the same as it is at other drive-up lanes, except that we can more clearly see members via the Video Teller screen, which enhances security. We can also use an on-screen chat feature, giving us the ability to have more private discussions. For even more privacy with financial conversations, we recommend scheduling a private meeting with one of our team members.
Yes, your deposit will be processed and credited as if you worked in person with a team member. The only difference is a new look for the receipt, which will include an image of the check when you deposit or cash a check.