Ready to use a Video Teller?
Here’s what you need to know.
Have your ID ready.
A Verve team member at our contact center is ready to help—just insert your ID to get started.
Tell us what you’d like to do.
The Video Tellers include a video screen and microphone, so you can work with team members as if they’re right there with you.
Take care of business.
Cash checks to the exact penny, withdraw cash, make deposits, transfer funds and more.
Frequently Asked Questions
The level of privacy at a Video Teller is the same as it is at other drive-up lanes, except that we can more clearly see members via the Video Teller screen, which enhances security. We can also use an on-screen chat feature, giving us the ability to have more private discussions. For even more privacy with financial conversations, we recommend coming into the branch.
Yes. You can use a Video Teller as an ATM during or after drive-up hours.
We’re interested in new technologies that help us provide faster, more convenient, and more personalized service to our members, and adding Video Tellers to our drive-ups helps us do just that. By connecting you with available Verve team members and letting you speak with them face-to-face right from your car, the Video Tellers help us shorten your wait time in the drive-up lanes with more team members available to assist members, eliminate the need for transaction slips and allow us to expand our service hours. We invest in technologies like the Video Tellers to enhance our personable, charismatic service—never replace it.
Absolutely! If you are more comfortable working directly with a team member in branch, you are welcome to come in during normal lobby hours to work with a team member.
The people serving you are all Verve team members located at a centralized local service center. All our branches have team members available to help you in our lobby during regular branch hours. This new technology frees them up to focus on lobby interactions while allowing team members from our service center to help you in the drive-up like never before.
Video Tellers allow you to visually and verbally interact with a team member, just like you would in a branch, while an ATM does not. You’ll notice a new look for the receipt, which will include an image of the check you deposit or cash. Video Tellers also allow for greater flexibility in the cash denominations you receive from a withdrawal or check-cashing and can also dispense coins for withdrawals. You can also deposit checks and cash without envelopes when using a Video Teller.
The duration of your transaction will be the same when using a Video Teller as it would be in branch.
Yes, your deposit will be processed and credited as if you came in the branch and completed your transaction. The only difference is a new look for the receipt, which will include an image of the check when you deposit or cash a check.