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Verve, a Credit Union
Excellent
4.3
Based on 791 reviews
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My first visit at Verve I was very impressed. As I walked inside, I noticed that the lobby was set up well for their members. I walked to the front, there were three smiling faces, which I enjoy seeing anywhere. I had an awesome young man who assisted me with a virtual agent. The process was very smooth, and this was my first experience with something like that. I also encountered a smile, and very nice young woman who made everything a breeze. As I began to open my checking, and savings accounts, we noticed I had a different address on my DL.since I had moved recently. We were able to do most of what needed to be done. I went to get my credentials quickly, came back and made a payment toward my accounts, and it was like smooth sailing. The manager Teresa answered all of my questions about home, vehicle loans, money market accounts, CDs, etc. I received my member ID card, with a password that I picked, my debit card with my name already imprinted. This all impressed me, they made me feel very comfortable throughout this entire process, answering all my questions, and concerns effortlessly, explained the documents that I was about to sign effectively. I started at the credit union decades ago when it was another company. I went to a bank. Unhappy with the service, recently I went in, and closed my account with them.I’m looking forward to a long, professional, and, exciting professional business relationship with the Verve team.The fact that they have many different branches is an indication of how important they are in the community. I think it’s time to start looking at other investments with Verve Credit Union. I would like to thank the Downtown Lacrosse branch for their exceptional service, support, and professionalism. Please contact them directly. They will assist, and provide you with the best advice, same excellent service for a wonderful, professional experience to meet all of your financial needs also.Brandy
Response from the owner: Thank you for choosing Verve Credit Union, Brandy! We are delighted by your positive feedback and thrilled to hear about your seamless experience. We look forward to continuing to exceed your expectations and provide you with exceptional service for all your financial needs.
It was very clean an organized, the video call was super quick and structured.
Response from the owner: Thank you for your 5-star review!
Verve has always made me feel like a valued member, and has done everything possible to help me get the best possible desired outcome to my financial needs. I would highly recommend them for anyone's banking and loan needs.
Response from the owner: We're so grateful for your kind words and for recommending us! It means a lot to us.
I moved to this area in 2008 . My boyfriend’s parents recommended lake view credit union . End of story . I’ve been a member ever since . Verve has been very accommodating to me as a member . Gave me credit after I filed for bankruptcy . That act spoke volumes to me . It gave me the start to improve my credit score again . The representative that I worked with most recently , Trina P. , was the most thorough and knowledgeable person when helping me navigate a refinance loan . So easy and seamless . All they email and texts . It was great . I made one phone call to her ! I will never use another credit union ( my preferred mode of “banking”) . Though they change employees like every other business does , their values are always consistent and true . Thank you Verve !
Response from the owner: Thank you for sharing your experience with us, Cindi! We truly appreciate your loyalty and are so glad to hear that we could assist you. We're here for you whenever you need us!
Window speed was faster today
Response from the owner: Thank you for your updated review! We truly appreciate your feedback.
Always Accurate, Professional (without being stuffy 😉)We Love doing our Checking & Savings with them! We have done business with other Banks 😔 & were not as Pleased as we are with Verve & their Friendly Staff! Keep up the Great Work! Thank You so very much for exceeding our Banking needs!
Response from the owner: Thank you for choosing Verve and for your support!
The environment was very welcoming and they made me feel like I truly belonged there. Got along with the employees really well.
Response from the owner: We're so glad you felt at home with us, Ethan! Thank you for your kind words.
VERVE is always very helpful. I have been a member for over 25 years. Love it!
Response from the owner: Thank you for being a loyal member of Verve for over 25 years! We truly appreciate your support.
I needed a personal loan. I was able to be approved and had the money within a couple hours. I saw a rep using their virtual assistant and it was a great experience.
Response from the owner: Thank you for sharing your experience with us! We're glad we could help.
I can't say anything bad happened they were really nice and respectful, it did take sometime but the lady that helped was an angel she was so kind and nice.
Response from the owner: Thanks for your feedback!
Extremely responsive and did a great job of going through all of my options. There were no surprises and it was great to have all of the financials taken care of before walking into to the dealer to finalize paperwork. 10/10 would work with Sarah again.
Response from the owner: Thank you for your 5-star review!
Had an incident where I tried to resolve an issue with a clerical error. Felt like i was getting ran in circles and even led to the point of getting hung up on by an employee named Hannah. Eventually got to talk to somebody named Kaelie and she was super understanding and very proactive on resolving my issue without trying to transfer me constantly. Shes invited to the cookout.
Response from the owner: Thanks for your feedback, Nathan!
Response from the owner: Thank you for your 5-star review!
Helped me set up a POA account for my disabled mother and made it quick and easy.
Response from the owner: Thank you for your 5-star review!
I went to Verve because it was recommended to me. By a neighbor.I entered the credit Union at Sherwood Wisconsin and was immediately greeted by smiling people.Courtney Gast was unbelievable. She was so patient with me. I opened a savings and checking and she told me about the 7 month CDsSo I invested in 3 CDs as well.She emailed my retirement trust funds and printed out a form for me to fill out and then she faxed it to Wisconsin Department of employee trust funds!I Love her!!Looking forward to seeing her when I go back in.
Response from the owner: Thank you for choosing Verve, Kathleen! We are so glad to hear about your positive experience with Courtney. We appreciate your trust in us and look forward to seeing you again soon!
Thank you to the young person at the drive up on Witzel Saturday morning. It was just one minute before closing and you helped me. Thank you for your generous assistance!
Response from the owner: Thank you for your kind words!
I’ve had nothing but great experiences with Verve!! Friendly, Great customer service. Our application process for our loan was easy, quick, and completed within hours! Excellent experience! I would always recommend Verve Credit Union!
Response from the owner: We're delighted to hear about your positive experience with us, Anna! Thank you for recommending Verve!
I’ve had nothing but positive experiences with Verve! The customer service is great, everyone is super friendly, and it’s been really easy to get a loan when I need it with terms that are fair and easy to manage!
Response from the owner: Thank you for sharing your feedback with us!
I recently took out a personal loan for a larger purchase and Verve’s loan process was fairly seamless. Verve’s loan person was very professional and dedicated to help me to the best of her ability. I would recommend Verve for all of your banking needs; they’ve always been very helpful.
Response from the owner: Thank you for sharing your positive experience, Travis! We look forward to assisting you with all your banking needs in the future.
Response from the owner: Thank you for your 5-star review!
Too many questions for a personal loan, holy cow. The process took way too long. The lady acted like I was buying a house.
Response from the owner: We appreciate your feedback, Steven! Thank you for sharing your experience with us.
I enjoyed getting my questions satisfied before making a decision to become a member. Verve employees were very friendly and professional. I’m hopeful of a long relationship with Verve. Thanks!
Response from the owner: Thank you for the great review, Carol!
GREAT service! Trina was very personable and answered all my questions. Highly recommended!! Thanks Verve and Trina!!
Response from the owner: Thank you for your kind words, Adam! We're glad to hear that Trina provided you with great service and answered all your questions. We appreciate your recommendation!
I worked with Jena for my auto loan, it was a pleasant and easy experience! I highly recommend her for any of your loans or financial needs!
Response from the owner: Thank you for trusting Verve with your auto loan!
They were very polite and helped me alot 😊
Response from the owner: Thank you for your 5-star review!
Response from the owner: Thank you for your 5-star review!
Alexis is always awesome to work with in the Onalaska office. Dan, you are not too bad yourself !!
Response from the owner: Thank you for your 5-star review!
Auto loan process was so easy!! From the pre approval to the day of signing paperwork. Brooke was so kind and helpful. A+ for also having a virtual meeting option in the branch nearest to me!! Even signed up for their Kick Back checking account. Way better benefits than big banks 👍🏻 Thanks Verve!
Response from the owner: So glad to hear you had a smooth experience, Julie! We appreciate your kind words and are happy to have you as part of the Verve family!
I am always treated with respect and staff takes the time to explain things clearly. I have even learned to like the video customer service at the drive-thru.
Response from the owner: Thank you!
I worked with Bailey on a virtual visit, she was very friendly and knowledgeable. Everything went very smoothly, I was in and out of there in a short amount of time and very happy with everything and every one that I worked with.
Response from the owner: Thank you for your kind words, Nora!
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