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Verve, a Credit Union
Excellent
4.3
Based on 812 reviews
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Very kind, friendly and knew what they were doing. It was easy, fast and very informative.
Excellent and very friendly service by all of the bankers in my credit union
Fully deserving of a 5-Star Review. On site staff is truly exceptional. I recently had the pleasure of working with Riley Busha, (Financial Architect- Video Banker) a true professional of his craft. I had multiple remote visits with Riley and there are no words for the level of extraordinary customer service he provided.
Excellent customer service
Sarah is awesome, she did an outstanding job. I have all my loans with Verve because of the outstanding service I get from them.
Response from the owner: Thank you for your kind words, Michael! We appreciate your loyalty and trust in Verve.
I was terrified cuz I've never gone through the process but once I started the process online I was contacted by Amy everything was so easy so smooth by the time I was done I was so surprised it was that easy definitely going to use Verve when I need something else
Response from the owner: Hi Louie, we've all been there with something new and scary, and we're thrilled we could make your Verve experience positive and help you out on your financial journey. Thanks for taking the time to let us know!
Very professional and knowledgeable of all options.
I needed a loan for a different vehicle so I went to Verve credit union. They were very kind and very helpful. I got the loan I needed so now I can make my appointments and not worry about breaking down. Thank you Verve.
Amy did a great job ! She understood what I was trying to accomplish and took care of it and was very friendly and polite.She's great to work with. She's my go to girl for bankingMark Brenner
Response from the owner: Morning Mark, we've got a great team, and we're glad you connected with someone who suits you and your financial style. So happy you had a great Verve experience, and thanks for letting us know! (I'll be sure to tell Amy, too!)
Aimee was wonderful to work with. She has her customers best interest in mind. I strongly recommend Verve for any financial needs.
Response from the owner: Thank you for the wonderful review! We appreciate you and your membership.
Michelle Voltz was really helpful and friendly and helped me get an account when she couldn’t approve it.
Verve has ALWAYS been amazing! I called to inquire about something and Tracy H. taught me about racking money, more than I knew was possible. She took the time to give me some information that I will always use going forward. She was spectacular and have nothing but excellent things to say about her! Huge asset to Veve!!!!!!!!
Response from the owner: OH! Helping members get more out of their experience AND their money is one of our favorite things to do, Andrea. We're so happy it worked out for you. When we share tips, and you share it too, we're making our communities stronger. Now, we can't wait to hear the great things you do with it.
Got loan fast and easy, no trouble and people were so nice
Fast process and very experienced loan reps. I couldn’t have asked for a better experience.
Response from the owner: Thanks, Hannah! We're so glad we hit the mark for you and your experience. We appreciate the review!
I am 19 years old and have never gotten a loan by myself until now. They made it so easy as I just talked to someone over the phone and answered some questions then went right and and they helped me though the rest of it! Great place to get a loan at a young age.
Response from the owner: Thank you for sharing your experience, Tyler! We're glad we could make the process easy for you. We appreciate your feedback!
The whole experience was so smooth highly recommend Verve a credit union for your loan needs and Trina peachy was absolutely awesome
I really like doing my banking here, everyone is so polite and friendly.Thier rates are reasonable and usually a bit better than other institutions.I would recommend as a good place to bank at.
Response from the owner: Oh, Steve, you're making us blush orange. Do go on! We love a compliment.Even more, we love making the Verve experience wonderful for everyone, and we appreciate you letting us know.
My first visit at Verve I was very impressed. As I walked inside, I noticed that the lobby was set up well for their members. I walked to the front, there were three smiling faces, which I enjoy seeing anywhere. I had an awesome young man who assisted me with a virtual agent. The process was very smooth, and this was my first experience with something like that. I also encountered a smile, and very nice young woman who made everything a breeze. As I began to open my checking, and savings accounts, we noticed I had a different address on my DL.since I had moved recently. We were able to do most of what needed to be done. I went to get my credentials quickly, came back and made a payment toward my accounts, and it was like smooth sailing. The manager Teresa answered all of my questions about home, vehicle loans, money market accounts, CDs, etc. I received my member ID card, with a password that I picked, my debit card with my name already imprinted. This all impressed me, they made me feel very comfortable throughout this entire process, answering all my questions, and concerns effortlessly, explained the documents that I was about to sign effectively. I started at the credit union decades ago when it was another company. I went to a bank. Unhappy with the service, recently I went in, and closed my account with them.I’m looking forward to a long, professional, and, exciting professional business relationship with the Verve team.The fact that they have many different branches is an indication of how important they are in the community. I think it’s time to start looking at other investments with Verve Credit Union. I would like to thank the Downtown Lacrosse branch for their exceptional service, support, and professionalism. Please contact them directly. They will assist, and provide you with the best advice, same excellent service for a wonderful, professional experience to meet all of your financial needs also.Brandy
Response from the owner: Thank you for choosing Verve Credit Union, Brandy! We are delighted by your positive feedback and thrilled to hear about your seamless experience. We look forward to continuing to exceed your expectations and provide you with exceptional service for all your financial needs.
It was very clean an organized, the video call was super quick and structured.
Response from the owner: Thank you for your 5-star review!
Verve has always made me feel like a valued member, and has done everything possible to help me get the best possible desired outcome to my financial needs. I would highly recommend them for anyone's banking and loan needs.
Response from the owner: We're so grateful for your kind words and for recommending us! It means a lot to us.
I moved to this area in 2008 . My boyfriend’s parents recommended lake view credit union . End of story . I’ve been a member ever since . Verve has been very accommodating to me as a member . Gave me credit after I filed for bankruptcy . That act spoke volumes to me . It gave me the start to improve my credit score again . The representative that I worked with most recently , Trina P. , was the most thorough and knowledgeable person when helping me navigate a refinance loan . So easy and seamless . All they email and texts . It was great . I made one phone call to her ! I will never use another credit union ( my preferred mode of “banking”) . Though they change employees like every other business does , their values are always consistent and true . Thank you Verve !
Response from the owner: Thank you for sharing your experience with us, Cindi! We truly appreciate your loyalty and are so glad to hear that we could assist you. We're here for you whenever you need us!
Window speed was faster today
Response from the owner: Thank you for your updated review! We truly appreciate your feedback.
Always Accurate, Professional (without being stuffy 😉)We Love doing our Checking & Savings with them! We have done business with other Banks 😔 & were not as Pleased as we are with Verve & their Friendly Staff! Keep up the Great Work! Thank You so very much for exceeding our Banking needs!
Response from the owner: Thank you for choosing Verve and for your support!
The environment was very welcoming and they made me feel like I truly belonged there. Got along with the employees really well.
Response from the owner: We're so glad you felt at home with us, Ethan! Thank you for your kind words.
VERVE is always very helpful. I have been a member for over 25 years. Love it!
Response from the owner: Thank you for being a loyal member of Verve for over 25 years! We truly appreciate your support.
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