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Response from the owner: Thank you, Lisa, for your fantastic 5-star rating; we truly appreciate your support!
Response from the owner: Thank you, Donald, for the fantastic 5-star rating; it truly means a lot to us!
They always help me whenever I call or walk in thanks happy merry Christmas and new 2025
Response from the owner: Thank you, Erica! We're so glad to hear that our team is always there for you, and we appreciate your warm wishes for the holidays.
Response from the owner: Thank you, Jack, for your 4-star rating; we appreciate your support and look forward to serving you again!
Response from the owner: Thank you, Gail, for your fantastic 5-star rating; we truly appreciate your support!
Response from the owner: Thank you so much, Sue, for the fantastic 5-star rating; we appreciate your support!
I have been with Verve forever and love it here!BUT, last week I was waiting in line to see a teller, I overheard a customer with a customer service member that was having a hard time understanding what he was being told.He was at the desk with the agent for about 15 minutes.I hope that the concerns he had were resolved.After he left, the customer service rep started talking about that customer to another employee. They were kind of laughing and making fun of him.It was very disheartening and disappointing.I would have been extremely upset if this was my father or grandfather and I overheard it.While he may not have understood what she was trying to tell him and maybe she got anxious, it was wrong (VERY) wrong to talk about that customer in earshot of other customers.I left feeling very badly about the experience.While I agree that 99.9% of the time, I am so proud to be a member, the dress code of the employees has gone way down hill. Must just be showing my age...
Response from the owner: Catherine, thank you for sharing your experience with us; it's important to hear your concerns. We strive for a supportive environment, and I understand how disheartening it must have been to witness that interaction. It's disheartening for us to hear something like this has happened in one of our branches. Please know we take this feedback seriously as we work to ensure all customers feel respected. Your long-standing membership is valued, and we appreciate your insights on our dress code. If you’d like to discuss this further, feel free to reach out via text or call for assistance.
Response from the owner: Thank you so much, Jill, for your 5-star rating! We truly appreciate your support.
Response from the owner: Thank you, Terry, for your 5-star rating! We appreciate your support and look forward to serving you again.
Great places and great customer service they get stuff done super fast and ur in and out super fast
Response from the owner: Ashley, thank you for your kind words! We're glad to hear you had a great experience with our team! ☺️
Response from the owner: Thank you, Susie, for your 5-star rating!
Response from the owner: Jon, thank you for the 5-star rating! Your feedback is greatly appreciated.
Response from the owner: Bridget, thank you for the 5-star rating! We appreciate your feedback!
Response from the owner: Dan, thank you for the 4-star rating! We appreciate your feedback.
Response from the owner: Tuka, thank you for the 5-star rating!
The friendless of the staff, their knowledge, this is one of the best credit unions around.
Response from the owner: Alexander, thank you for recognizing the friendliness and knowledge of our staff. We appreciate your kind words!
Response from the owner: Thank you for your review.
Response from the owner: Thank you so much, Sandra, for the 5-star rating! We appreciate your feedback.
My experience opening an account at Verve was acceptionable. Mariette was so helpful and welcoming. Kudos to Marvette!
Response from the owner: Thank you for sharing, Maria! We're glad to hear that your experience at Verve was positive. We appreciate your kind words about Marvette and will make sure they are passed on to her. 😊
Sarah has helped me with all of my loan needs whether it’s personal or auto and has been nothing but professional and efficient. Highly recommend.
Response from the owner: Thank you so much for this stellar review! We are pretty fond of Sarah ourselves! We'll make sure she gets this 😊
Great
Response from the owner: Thank you for your 5-star review and for being a Verve member!
Have banked here for more than 8 years and have had nothing but excellent service
Response from the owner: Thank you for your review and for being a loyal member of Verve! We appreciate you!
Another great experience with Verve. Mitchel was so helpful and easy to work with.
Response from the owner: Thank you for your review and kind words! We will make sure to recognize Mitchell 😊
Response from the owner: Thank you for your 5-star review!
Morgan made a transaction I've never had to deal with go smoothly.
Response from the owner: Thank you for sharing, Edward! We're glad Morgan could make the transaction smooth for you.
They treated me like gold thank you
Response from the owner: Juanita, we appreciate your 5-star rating!
Communication and results were quick.
Response from the owner: Thank you for sharing your feedback, Paula! We're glad to hear that you found our communication and results to be quick.
This verve has been my go to bank for 8 years and I’ve never had a bad experience. Excellent customer service and made applying for my first personal loan an easy stress free process.
Response from the owner: Carter, we are very grateful that you've been a member for the past 8 years!
I had a breach, someone got into my account, had a cash advance made from my credit card to my checking and then said I owed THEM the money! Verve shut everything down, and helped me get started again! No money lost and I was confident that I was okay. They are really like family!
Response from the owner: Thank you for your 5-star review!
I’ve been with Verve since the started. I have had the best service with them out of any bank I have ever banked with. Their customer service has gone above and beyond my expectations they have taken my wife and mine financial situation from fair to exceptional with financial services. Getting a loan has never been so easy and they make it hassle free. We are customers for life.
Response from the owner: Thank you, Chris! We're grateful for your loyalty and thrilled to have been able to exceed your expectations.
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