Privacy Policy

WHAT DOES VERVE, A CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and account transactions
  • Credit card and other debt and credit history
  • Transaction history and transaction or loss history

How?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Verve, a Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information
Does Verve share?
Can you limit this sharing?
For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes— to offer our products and services to youYesYes
For joint marketing with other financial companiesYesYes
For our affiliates’ everyday business purposes— information about your transactions and experiencesNoWe don’t share
For our affiliates’ everyday business purposes— information about your creditworthinessNoWe don’t share
For nonaffiliates to market to you NoWe don’t share

To limit our sharing

  • Call 800.448.9228 —our menu will prompt you through your choice(s) or
  • Visit us online: verveacu.com

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions?

Call 800.448.9228

Controls and Alert App Disclosure

The Controls and Alerts App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the member expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the member’s selection. Members can change their location permissions at any time in their device settings.

What We Do

How does Verve protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Verve collect my personal information?

We collect your personal information, for example, when you

  • Show your government ID or apply for financing
  • Provide account information or open an account
  • Show us your drivers license

We also collect your personal information from others, such as credit bureaus, affiliates or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Verve, a Credit Union has no affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Verve, a Credit Union does not share with non-affiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Verve, a Credit Union does jointly market with insurance companies.