What to expect after upgrade weekend.
We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.
Starting April 27, we’ve temporarily extended our service center hours to 7 a.m.– 7 p.m. Tuesday through Friday and 8 a.m. to 2 p.m. on Saturday. Call us at 800.448.9228 and select option 4 or email us at [email protected].
You now only have one membership number, even if you have more than one membership. Your membership number will be the oldest number of all open memberships, and all other memberships/accounts will roll up under that number.
You will receive two statements for April. One for transactions through April 23, which will be mailed to all members regardless of whether you receive eStatements or not. A second statement for transactions April 24-30 will be delivered based on your delivery preference. Dividends will post and be reflected for the time period range on each statement.
Statements are receiving a makeover! View an example statement.
Each member listed on the account will receive a statement.
You will continue to receive a statement according to your preference—either paper by mail or eStatement through online banking. You can change your preference in online banking.
If you have an escrow account, you will no longer see a separate deposit account. Your escrow balance will be listed on your mortgage statement.
Please note that mortgages, which were previously included on deposit statement, and credit cards will have separate statements. If you receive paper statements, they will be mailed with your other statements.
Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.
Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)
Your payees in Bill Pay will transfer to the new system.
After upgrade weekend:
Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username. If you are already enrolled in mobile deposit, you will log into the mobile app, accept the user agreement (only the first time you use it) and be able to start depositing checks.
Your debit and/or credit cards will work as normal.
Your existing checks will work (unless you’ve been notified in a separate communication).
Starting April 27, you will call 800.448.9228 and select option 1. Use your new account number format and the last four digits of your Social Security number as your temporary PIN. You will be prompted to change your PIN the first time you call.
Text Banking will no longer be available. Online banking and the mobile app will offer new features and a better user experience to help replace this service.
Transfers (internal and external) you currently have set up will transition to the new system.
A small number of transfers did not transition to the new system and those members were notified prior to the upgrade.
If you log in to online banking and can’t see or can’t edit a transfer, call 800.448.9228 and select option 4 and we will help you re-setup the transfer.