What to expect after upgrade weekend.
We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.
Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username.
After upgrade weekend:
For more information, visit verveacu.com/mobileapp
You now only have one membership number, even if you have more than one membership. Your membership number will be the oldest number of all open memberships, and all other memberships/accounts will roll up under that number.
Monthly statement changes coming your way.
You will receive two statements for April. Due to our technology upgrade, you are receiving a paper statement for activity through April 23. A second statement for activity from April 24-30 will be delivered based on your normal delivery preference. Dividends will post and be reflected for the time period range on each statement.
Deposit and loan accounts will have separate statements.
All loans, mortgages, lines of credit and credit cards will have separate loan bills which you will receive according to your payment due date (and will not be listed on deposit statements following the upgrade).
Statements prior to April 23, 2021, are not available in online banking.
This includes account statements and tax documents. If you need access to a previous statement, you can request it by emailing [email protected], visiting a branch near you or calling 800.448.9228 and selecting option 4.
Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.
Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)