What to expect after upgrade weekend.

We are excited for you to use all the new features and tools the new system has to offer. Because things may look a little different, check out the guide below so you’ll know what to expect.

Mobile App + Mobile Deposit

Starting April 27, you will not need to log in separately for mobile deposit and can use your current online banking username.

After upgrade weekend:

  • Apple users will receive an automatic update to the Verve mobile app. Or, watch how to update it manually.
  • Android users will need to delete the old Verve mobile app and go to the Google Play Store to download and install the new version of the app.

For more information, visit verveacu.com/mobileapp

Member + Account Numbers

You now only have one membership number, even if you have more than one membership. Your membership number will be the oldest number of all open memberships, and all other memberships/accounts will roll up under that number.

Statements

Monthly statement changes coming your way.
You will receive two statements for April. Due to our technology upgrade, you are receiving a paper statement for activity through April 23. A second statement for activity from April 24-30 will be delivered based on your normal delivery preference. Dividends will post and be reflected for the time period range on each statement.

Deposit and loan accounts will have separate statements.
All loans, mortgages, lines of credit and credit cards will have separate loan bills which you will receive according to your payment due date (and will not be listed on deposit statements following the upgrade).

Statements prior to April 23, 2021, are not available in online banking.
This includes account statements and tax documents. If you need access to a previous statement, you can request it by emailing [email protected], visiting a branch near you or calling 800.448.9228 and selecting option 4.

Online Banking

Starting April 27, you will use the following login process. Please note: you will only need to complete these steps once for accessing both online banking AND the mobile app.

Existing Users:

  • If you are an existing online banking user, you will use your current username plus your Taxpayer ID Number (TIN), which is likely your SSN, to log in to the new technology for the first time. You’ll also need the email address or phone number you provided for your membership to log in. If you’ve never used online banking, follow the on-screen instructions to enroll.
  • If you are a joint owner you will create a new username to access all the accounts you are on. Due to increased security requirements, you need to create a username and password that does not match the primary account owner’s login details.
  • Please note: All accounts associated with your SSN/TIN will now show up under one online banking login—no need to log in to separate accounts to view personal checking, HSAs, kids’ accounts, etc.
  • If you’ve never used online banking, follow the on-screen instructions to enroll.
    •  If you are a joint owner you will create a new username to access all the accounts you are on. Due to increased security requirements, you need to create a username and password that does not match the primary account owner’s login details.
  • Please note: a verification code will be sent to the email or phone number you have on file.

 

Alerts and Notices: There are great new options, so you will need to set up new loan payment reminders, low balance notices or other alerts in the new system. (Old alerts and notices will not transfer over.)