How should I prepare for the upgrade?

While you will still be able to use your debit and credit cards, as well as write checks, you will not have access to online banking. If you need to make any online payments through Bill Pay or transfer funds, please do so prior to 4 p.m. on Friday, April 23, 2021.

You should also call Verve prior to Friday, April 23 and ask to verify that your contact information is up to date. After the upgrade is complete and you are enrolling in online banking or other services, you will need to enter a verification code that will be sent to you via text message, email or as a phone call.


All Chicago members will receive a new debit card to begin using at 5 p.m. on Friday, April 23. Please see the letter you received for more details on how to activate your new card, and call us at 800.448.9228 if you do not receive of a new card by April 15. If you have used your debit card number for any automatic payments, such as paying your phone bill, be sure to update it to your new debit card number.