Can I cancel/stop payment on a check or online payment?
Yes, you can stop payment on a check by calling xxx.xxx.xxxx, visiting a branch or by logging into online banking, selecting “My Account,” clicking on “Manage” and following the on-screen prompts for canceling a check or stopping a payment. There is a $15 fee to stop payment on a check online, or a $32 fee in person.
To stop a payment in bill pay, login to online banking within one business day of the scheduled transfer and edit payment details (either canceling the payment or changing the payment date). There is no fee to stop an online payment in Bill Pay.
If you need to stop payment on an online payment/electronic transfer that was not set up in Bill Pay but in another website (such as your cable provider, an online retailer, etc.), try canceling the payment within their site. If that is not an option, you must provide a written request to Verve to stop payment at least three days in advance of the scheduled payment.
If you think you have entered your debit or credit card information into a fraudulent website, please call 800.448.9228 or visit a branch near you, and a team member will help you review your account for charges you did not authorize.