Account History

  • Will I still be able to see my account history like I can today?

    For Wisconsin members, account history can be viewed in online banking, just like it is now. Account history for Chicago members will not transfer and should be downloaded before 5 p.m. on Friday, April 23. Past statements for Wisconsin and Chicago members will not transfer—please download any statements you would like access to by 5 p.m. on Friday, April 23. After the upgrade, statements are available upon request by visiting a local branch or calling 800.448.9228 (Wisconsin) or 312.491.7000 (Chicago).

  • Checks

  • Do I have to get new checks?

    Wisconsin

    Your checks will continue to work as they did prior to the upgrade if you are using checks with the correct routing and account number. Verve’s routing number is 275981187 and is not changing. Some members may still be using an outdated routing number from one of the credit unions Verve merged with (Community, Two Rivers, CitizensFirst, Lakeview and Best Advantage) or the bank (South Central) that Verve acquired. All members should update their online payments with the correct routing number to ensure payments go through.

    Chicago

    Yes, your old checks will no longer work in the near future. We are sending you a complimentary box of new checks. Please continue to use your old checks through Friday, April 23. Then, to prevent any potential for your checks being returned due to an invalid account number, please shred your old checks and use your new checks beginning Saturday, April 24. Verve will manually clear old checks temporarily for a short period after April 23, 2021. In addition, you should also update any online payments with the correct routing number to ensure payments go through.

  • Transfers + Bill Pay

  • Is Bill Pay changing?

    Bill Pay is staying the same and payees will transfer to the new technology. Businesses will also have the option to switch from the consumer version of Bill Pay to Business Bill Pay. The business version will include enhanced options for selecting payees, as well as the option to add users and set up permissions for different features. For example: You can give your accountant access to your balances and statements and permission to use Bill Pay while keeping other features locked. Businesses using Bill Pay will also see additional options for making notes for taxes and other accounting purposes.

  • Will I need to set up my payments and payees again?

    Payees will remain in place. Bill Pay history will transfer to the new technology unless you are a member with multiple memberships and used Bill Pay with each of those memberships. History for the surviving membership will transfer to the new technology. If you would like a copy of your payment history from other memberships, download it prior to the upgrade. If you are unsure which membership is your oldest, call us at 800.448.9228 option 4 (Wisconsin members) or 312.491.7000 (Chicago members).

  • Will my direct deposit or payroll deductions be affected?

    Your direct deposit(s) will continue to post to your account as they did prior to the upgrade. Payroll deductions from business accounts will continue to be processed as they did prior to the upgrade.

  • How do I set up a new transfer?

    You can set up a new transfer quickly and easily in online banking. By doing so, you’ll be able to change or delete the transfer at any time with no need to contact Verve.

    Watch how to make a transfer here.

  • Will P2P still work?

    Person-to-person transfers within BillPay will need to be set up again using our person-to-person transfer system, Zelle®.

  • Statements + eStatements

  • Will my statement/eStatement look different?

    MEMBERS

    Beginning with the April 24-30 statement, your statements will look different. You will also receive separate statements for credit cards and mortgages. Previously, late fees did not show up on statements. After the upgrade, late fees will be displayed on statements as Overdue Payments or Previous Late Fees. Fees displayed on statements have already been collected from your account. Statements for Midwest Loans will remain the same.

     BUSINESSES

    Previously, business loans were included on deposit statements. Beginning with the April 24-30 statement, you will receive separate loan bills and deposit account statements.

    CHICAGO

    Prior to the upgrade you received a separate statement for each account, and after the upgrade all deposit accounts will be combined into one statement. All loans and credit cards will continue to have separate loan bills. Check and deposit images will not be displayed on April statements.

  • Will I receive my statement differently?

    You will receive two statements for April 2021. One for activity that posts to your accounts through April 23 (which will arrive by mail regardless of your preference), and one for any activity that posts to your account April 24-30. After that, you will receive statements the same way you did prior to the core conversion—either a paper statement by mail or eStatements via online banking. If you would like to change to eStatements, please update your preferences in the online banking center.

  • What information will I see on my loan statements?

    You will still see the standard loan information including interest rate, next payment due date and upcoming scheduled payment amount, as you did in the past. Now, you can also see detailed amounts, including past due (if applicable) and loan balance, to help you pay off your loan faster and save more in interest. These new features in the upgrade were requested by our member-owners, and they provide you with more access and control of your loan payments and help you be proactive with paying off interest and principal.

  • Will the upgrade cause a delay with statements?

    You will receive two statements for April 2021. One for activity that posts to your accounts through April 23 (which will be delivered by mail regardless of your delivery preference), and one for any activity that posts to your accounts April 24-30. There may be a slight delay with statements, but we are doing everything we can to avoid delays.

    Please note, beginning with the April 24-30 statement, your statements will look different. For account privacy, each statement will include all deposit accounts and will be produced based on account ownership. Beginning in May, all statement cycles will move to month end, and check and deposit images will not print on statements.

  • Credit Cards

  • Will I be able to view my rewards?

    Yes, there may be a delay, but your credit card rewards will still be accessible at verveacu.com/rewards.

  • Will the automatic payment for my credit card be affected?

    If your automatic payment is scheduled to occur during the upgrade weekend (April 23, 24, 25 or 26), it will occur on Friday, April 23 instead. After the upgrade, your automatic payment(s) will continue to process as they did prior to the upgrade.

  • Will my credit card statement change?

    Yes, statements will look a bit different. See an example here [link]. You will continue to receive a statement according to your preference—either paper by mail or eStatement by online banking. Please note that credit cards will have separate statements from your deposit accounts. If you receive paper statements, they will be mailed with your other statements.

  • Online Banking + Mobile App

  • Will the way I log in to online banking change?

    Wisconsin

    Yes, while you can still access the online banking login from the Verve website, the credentials you use to login may be different. If you’ve used online banking before, the first time you log in to the new online banking you will click Forgot Password. After doing so, follow the onscreen instructions. Please note: you will need your existing username and Taxpayer Identification Number (TIN), which is likely your SSN, as well as a current email or phone number on file as a verification code will be sent to you.

    Chicago

    No, you can still access the online banking login from the Verve website using the same username you used prior to the upgrade. You will need to use the last six digits of your Tax Identification Number (TIN), likely your SSN, for your password the first time you log in. You will then be promoted to accept the terms and change your password.

    Please note: All accounts associated with your TIN/SSN will now show up under one online banking login—no need to log in to separate accounts to view accounts you are primary on vs. joint.

     

    Learn more about online banking login changes.

  • Will the way I log in to the app change?

    Yes, you will need to follow the same instructions for logging in to online banking for the first time after the upgrade.

    Wisconsin

    If you use an Apple device, you will need to accept an update to the Verve app. If you use an Android device, you will need to delete the old app and download the new one. The new online banking and app will be available beginning at 1 p.m. on Tuesday, April 27.

    Chicago

    Both Apple and Android users will need to delete the old app and download the new one, which will be available beginning at 1 p.m. on Tuesday, April 27.

  • Will I need to re-enroll?

    No, you will not need to re-enroll in mobile banking, but you WILL need to accept the new terms and conditions.

  • Will my online banking username change?

    ALL

    No, if you are the primary account holder, you will use the same username from before the upgrade. If you have multiple membership numbers now, you will have only one membership number after the upgrade. That number will be the oldest number of any open accounts/memberships at the time of the upgrade. If you use online banking, you will need to log in with the username associated with your oldest membership.

    Wisconsin

    If you are a joint owner, you will need to register for a separate online banking username. Due to increased security requirements, you need to create a username and password that does not match the primary owner’s login details.

  • Will my online banking password change?

    Yes, you will be prompted to change your password. If you are an existing online banking user, use your current username plus your full Taxpayer ID Number (TIN), which is likely your SSN, (Chicago members should use the last six of their SSN) to log in. You’ll also need the email address or phone number you provided for your membership to log in. If you’ve never used online banking, click REGISTER and follow the on-screen instructions to enroll.

    If you are a joint owner you will click on REGISTER to create a new username to access all the accounts you are on. Due to increased security requirements, you need to create a username and password that does not match the primary account owner’s login details.

     Please note:Please note: All accounts associated with your TIN will now show up under one online banking login—no need to log into separate accounts to view personal checking, HSAs, kids’ accounts, etc..

    CHICAGO

    If you have not used online banking before, please call us at 312.491.7000 so we can help you set up your account.

  • Member Numbers + Account Numbers

  • Do I have to get new checks?

    Wisconsin

    Your checks will continue to work as they did prior to the upgrade if you are using checks with the correct routing and account number. Verve’s routing number is 275981187 and is not changing. Some members may still be using an outdated routing number from one of the credit unions Verve merged with (Community, Two Rivers, CitizensFirst, Lakeview and Best Advantage) or the bank (South Central) that Verve acquired. All members should update their online payments with the correct routing number to ensure payments go through.

    Chicago

    Yes, your old checks will no longer work in the near future. We are sending you a complimentary box of new checks. Please continue to use your old checks through Friday, April 23. Then, to prevent any potential for your checks being returned due to an invalid account number, please shred your old checks and use your new checks beginning Saturday, April 24. Verve will manually clear old checks temporarily for a short period after April 23, 2021. In addition, you should also update any online payments with the correct routing number to ensure payments go through.

  • How will I verify my identity when I call or visit a branch?

    When you call or visit a branch, you can verify your identity using your code word or password, old member number (Wisconsin members only), account number, SSN/TIN or your first and last name.

  • Will the Verve routing number change?

    Verve’s routing number is 275981187 and is not changing.

    Some members may still be using an outdated routing number from one of the credit unions Verve merged with (Community, Two Rivers, Lakeview, and Best Advantage). To ensure you do not experience any issues, it is important to use Verve’s routing number of 275981187 when setting up new automatic transactions.

    Former South Central Bank members, will need to start using the new routing number after April 27.

  • Will I need to update the information I use when making purchases or payments online?

    All automatic transactions set up in online banking will convert to the new technology (unless you were notified separately). All members should review any online payments they have set up with other sites to make sure you are using the correct routing number to ensure payments go through. For example, if you entered your routing and account information into the billing portal for your cellphone or internet company, you should make sure it matches the routing and account numbers you see in online banking. Note: outstanding checks that were written and payments that were made from the South Central routing and account numbers will continue to clear for a short time after the upgrade.

  • Will my member number change due to the upgrade? Will my account numbers change due to the upgrade?

    Chicago:

    Your account numbers will stay the same. As a reminder, the routing number for your accounts will change from 071001232 to 275981187.

     

    Wisconsin:

     Your membership number will not change. If you have multiple membership numbers now, you will have only one membership number after the upgrade. That number will be the oldest number of any open accounts/memberships at the time of the upgrade. If you use online banking, you will need to log in with the username associated with your oldest membership.

    The 3-digit number that currently identifies your savings or loan accounts on your statement will also change to the existing membership/account number plus that 3-digit identifier.

    Examples:

    Member Number: 1234

    Savings Suffix: 000

    New savings account number: 1234000

     

    Member Number: 1234

    Loan Suffix: 426

    New loan account number: 1234426

     

    Member Number: 1234

    CD Suffix: 325

    New CD account number: 1234325.

     

    Checking and Health Savings accounts will be the full 14-digit MICR Number, which you can find listed on the bottom of your checks. It is also the number you should be providing any 3rd party for automatic deposits to or payments from your account.

    For credit cards, your new number will not be your account number + suffix but will be a new number you can find in online banking. Use this number when setting up any automatic payments to your account. Note: this refers to auto payments you have set up to pay your credit card bill, not automatic payments you have set up that are charged to your credit card, which should use your 16-digit card number.

    Please click here to see what steps to take [link to KB article], including updating automatic and online payments with new account numbers.

  • Upgrade Weekend

  • Will I be able to use Bank by Phone during the upgrade?

    No. Bank by Phone will not be available during the upgrade. If you used Bank by Phone before, after the upgrade you will need to use your new account number format instead of your membership number. Your temporary PIN will be the last four digits of your SSN. After the upgrade, Bank by Phone will also be available in Spanish and Hmong.

  • When is the upgrade?

    The upgrade is scheduled to begin at 5 p.m. on Friday, April 23, 2021, and will be completed on Monday, April 26. During this time, our branches and contact center will be closed, and online, mobile banking and Bank by Phone will be unavailable.

    Our branches will reopen at their normal hours on Tuesday, April 27 and online banking will be available again on Tuesday at 1 p.m.

  • Why will this take all weekend?

    We want to make the transition to a new technology as seamless as possible for our members, so we are taking the whole weekend to ensure we deliver a smooth banking experience for you once we reopen.

  • Will any branches be open during the upgrade?

    No. All of our branches will be closed during the upgrade.

  • Will the contact center be open during the upgrade?

    No. The contact center will not be open during the upgrade.

  • General

  • How should I prepare for the upgrade?

    While you will still be able to use your debit and credit cards, as well as write checks, you will not have access to online banking. If you need to make any online payments through Bill Pay or transfer funds, please do so prior to 4 p.m. on Friday, April 23, 2021.

    You should also call Verve prior to Friday, April 23 and ask to verify that your contact information is up to date. After the upgrade is complete and you are enrolling in online banking or other services, you will need to enter a verification code that will be sent to you via text message, email or as a phone call.

    CHICAGO:

    All Chicago members will receive a new debit card to begin using at 5 p.m. on Friday, April 23. Please see the letter you received for more details on how to activate your new card, and call us at 800.448.9228 if you do not receive of a new card by April 15. If you have used your debit card number for any automatic payments, such as paying your phone bill, be sure to update it to your new debit card number.

  • Is the new technology secure?

    Absolutely! As with any new feature or technology we use, the new technology has been carefully reviewed by the Verve team. For more than a year, an implementation team reviewed and tested the technology against a variety of requirements and scenarios to make sure the transition is as smooth and secure as possible, as well as to provide new features that members have been asking for. The technology is also used by hundreds of other financial institutions and the company that makes it continues to release updates to keep up with ever-changing security technology. The technology is provided, tested and maintained by one of the largest and most respected companies in the world. They have a very large, highly specialized and trained team of certified security experts dedicated to protecting your money and your information. They provide continuous monitoring for security incidents and potential fraud and undergo rigorous independent security testing and auditing.

  • Why is Verve upgrading its technology? Why is an upgrade necessary?

    We’re interested in new technologies that help us provide faster, more convenient and more personalized service to our members, and upgrading our technology is a great way for us to improve the member experience. By upgrading our technology, we are able to offer a more seamless experience, address concerns our members have brought to us over the years and overall make Verve’s processes more efficient. This means we can serve you more quickly, as well as save time on our end, which saves our members money in the long run.

  • Will team members need time to learn the new system?

    Our team has been testing the technology for months and knows it well, but with any change there will be some learning curves. We’ve taken steps to minimize the impact to members.

  • What can I look forward to after the new technology is rolled out?

    • More seamless online banking like simplified transfer options, including to non-Verve accounts, and an improved app that lets you view a snapshot of balances without logging in (when feature is activated).
    • Advanced security with the ability to login using your mobile device’s biometric authentication features, such as retina, fingerprint or facial recognition (based on device capability).
    • Fast and secure ways to pay and receive money from friends and family through Zelle®, which will be included in the updated Verve mobile banking app.
    • And more! Learn more.